Virtual Assistant & Recruitment Support Specialist | 9+ Years of Experience in Admin Support, Data Entry & Customer Service

-Manage the assignment and quality review of 300+ articles per week across industries like real estate, technology, and home services.

-Performed general administrative tasks such as data entry, document preparation, and file organization.

-Provided comprehensive virtual assistance to multiple clients across diverse industries, delivering reliable remote support with a strong focus on organization, communication, and efficiency.

-Managed executive calendars via Google Calendar, scheduled meetings, and coordinated appointments to optimize time and priorities.

-Handled email correspondence and client communications, ensuring timely and professional responses.

-Project tracking, documentation, and SOP management through Notion

Our primary client was Insured Solutions, an insurance company based in the US, so my primary tasks were the following:

-Receiving inbound forward messages with documents regarding insurance for companies.

-Save and organize everything related to your clients and prospects — contacts, conversations, deals, emails, to-dos on HubSpot.

-Select and organize documents according to their proper subject using platforms like Client Space and Salesforce.

- Provide certificates of insurance for the affiliated companies.

The client I worked for was Fitbit, a US-based health technology company. My main functions were the following:

- Identify customers’ issues and look for specific solutions in my back-end tools.

- Submitting a JIRA ticket to the engineer’s department while leaving specific information about the issue so it can be categorized and later resolved by the product department.

-Document everything on Salesforce.

-Effectively managed about 70+ chats per shift, by handling 2 chats at the same time and sending follow-up emails if needed for a complete resolution.

-Received 97%+ on Customer satisfaction ratings after each chat, email, and phone contact.

-Keeping a high productivity level at all times, without impacting support quality.

-Handling special queues for different departments.