Karla

-Goal Setting: Develop sales objectives and quotas based on company targets.

-Market Research: Analyze industry trends, customer needs, and competitor activities.

-Strategy Development: Create and implement strategies to achieve sales targets.

-Forecasting: Predict future sales trends and adjust strategies accordingly.

-Client Acquisition: Identify and pursue opportunities to grow the customer base.

-Retention: Build and maintain long-term relationships with key clients.

-Conflict Resolution: Address and resolve customer complaints or issues to ensure satisfaction.

-Networking: Represent the company at events, conferences, and meetings to build partnerships.

-Performance Reports: Prepare regular reports on sales metrics, revenue, and team performance.

-Data Analysis: Use sales data to identify strengths, weaknesses, and opportunities for growth.

-Presentations: Share insights with senior management to inform decision-making.

-Cross-Functional Collaboration: Work closely with marketing, product development, and customer service teams to align goals.

-Feedback Loop: Communicate customer needs and market feedback to other departments.

-Resource Allocation: Ensure the team has the tools and resources needed for success.

Responsible for pre-screening cases of Workers Compensation, Automobile Accident, General Injury, Animal Incident, Labor, Wage & Hour and Employment.

Meet with the attorneys to discuss possible new clients.

Communicated with local organizations to build networks and develop leads.

Tracked sales calls in a database for relationship management.

New York-based demand generation agency specializes in machine learning, sales development, and appointment-setting solutions predominantly for enterprise & SME clients.

Solutions are aimed at helping clients improve their pipeline growth. We take various approaches to identify shortcomings, improved strategies, and effective implementation methods to capitalize on current revenue generation for improved performance.

Managed over 200 -250 calls per day and around 15-25 follow-up emails.

Identified procedure or process changes required to improve performance and productivity.

Reviewed operations reports to understand numbers and trends.

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.

Worked with management team to implement proper division of responsibilities.

Monitored workflow to improve employee time management and increase productivity.

Achieved results by working with staff to meet established targets.

Evaluated employee performance and coached and trained to improve weak areas.

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Set overall vision and provided team leadership.

I worked for a third party Called Reservation Desk where we booked hotel rooms in USA and Canada.

Collaborated with team members to achieve target results.

Worked flexible hours across night, weekend and holiday shifts.

Maintained excellent attendance record, consistently arriving to work on time.

Arranged travel accommodations for groups, couples, executives and special needs clients.

Asked open-ended questions to better ascertain client needs and determine the best travel offerings.

Managed over 50 customer calls per day

Conduct high-volume outbound calls to potential clients to introduce Anypath Technologies’ services and solutions.

Schedule qualified appointments for the sales team by identifying client needs and aligning them with company offerings.

Maintain and update the CRM system with accurate lead and contact information to ensure effective follow-up and reporting.

Collaborate closely with sales representatives to optimize lead conversion and support overall sales targets.

Consistently meet or exceed daily, weekly, and monthly outreach and appointment-setting goals.

Handle initial client inquiries and provide basic information about products and services to build interest and trust.

Assist in refining call scripts and outreach strategies to improve engagement and appointment success rates.

Provided high-level administrative support to the founder/CEO, including calendar management, email correspondence, and scheduling meetings with clients and partners.

Handled confidential information and ensured smooth day-to-day operations across both companies.

Coordinated internal communications, project deadlines, and task follow-ups with team members and contractors.

Assisted with the preparation of reports, presentations, and marketing materials.

Conducted online research, data entry, and CRM updates to support sales and business development efforts.