Kashia

Assisted existing clients with confirming patient's appointments, advised prospective clients of the referral process, routed calls to executive team members, referral and the scheduling team. Sent emails to different departments base of the clients needs and follow through to ensure the clients escalated issues are resolved. Liaison with specific patient navigators and clinicians who are responsible for ensuring the patient's requested scheduled appointments are adhered.

Checked account balances credit/debit accounts for customers and updated their banking information when necessary. Escalated cases using CMS ticketing system. Assisted with booking cruises for Princess Cruises members. Debt collector for an utility company in Jamaica. Email and chat representative.

I was tasked with making daily outbound calls to AT&T customers and internet packages or upgraded their internet speed by upselling. Had to maintain a 6 sales per day quota.