Kevin

Under the Amazon campaign my role consisted of evaluating calls on a daily basis to then provide feedback via coaching to have the team meet goals such as customer success rate and quality score. While in this role i supported lines that consisted of customer support, recruiting, transportation and technical support. Through successfully administering a root cause analysis I was able to take the fifth place team and elevate them to first place where they remained for three consecutive months.

While supporting Amazon's retail line I was tasked with providing excellent customer service to customers who may have had difficulties receiving packages and assist with compensation on the company's behalf. On Amazon's recruiting line my role was to guide candidates through the hiring process, while on this account i managed to receive a record 121 positive responses in one week which eventually led to me being granted a promotion to Quality Analyst.

While at this company I was placed on the Cigna Health Insurance campaign where my duty was to explain to customers their medical coverage. I constantly made the top 5 when I was then awarded with the opportunity become one of a select group of five to transition from supporting customer to supporting medical facilities with customer coverage information.