Kimberly

Coordinated the full onboarding and support cycle for potential clients by introducing them to the company's electronic medical devices and guiding them through product features, benefits and usage requirements. I served as a key point of contact for to ensure a smooth client experience from initial introduction through successful implementation.

Efficiently manage and resolve customer account and order related inquiries. This incudes troubleshooting logistic issues, updating account information, processing returns, refunds and coordinating with items to ensure timely and accurate resolutions.

Provided frontline support by handling incoming phone calls, documented resident issues and communicated key information to senior management via professional and well structured email updates.

Troubleshoot and resolve software, hardware and network related issues via phone, email and chat