Customer Success & Strategic Account Manager | 5+ Years in SaaS, eCommerce, Client Growth & Revenue Expansion.

● Manage a portfolio of strategic eCommerce and Shopify clients, serving as the primary point of contact for business planning, account growth, and long-term success.

● Build trusted relationships with executive stakeholders, merchants, and platform partners, driving retention, customer satisfaction, and revenue expansion.

● Identify and execute upsell and cross-sell opportunities across existing accounts, contributing directly to recurring revenue growth.

● Partner closely with Shopify and ecosystem partners to align solutions, support merchant success, and expand partnership opportunities.

● Lead quarterly business reviews and strategic account discussions to ensure alignment with client objectives and measurable outcomes.

● Coordinate cross-functional teams across sales, development, design, and operations to deliver successful client implementations.

● Draft and negotiate Statements of Work (SOWs).

● Oversee commercial coordination and invoicing.

● Mentor new sales team members.

● Support sales strategy and deal reviews.

● Built relationships with prospective and existing customers across the SaaS sector.

● Conducted discovery conversations to understand business challenges and align solutions to

customer needs.

● Managed account engagement through CRM systems, maintaining accurate records and

identifying growth opportunities.

● Collaborated with Account Executives and Customer Success teams to ensure smooth customer

transitions and long-term relationship development.