Kimoy

At Radius Global Solutions, I worked as a Customer Service and Back-Office Support Representative, where I played an important role in managing and processing sensitive client information for financial accounts, including bankruptcy and debt-related documentation. My work required precision, confidentiality, and strong analytical skills to ensure all data was entered accurately into the company’s systems while maintaining compliance with client and regulatory standards.

Each day, I handled a large volume of cases, reviewing financial documents and verifying customer information for accuracy and completeness. I communicated with internal departments to clarify discrepancies, updated account details, and ensured that all records were maintained in line with company policies. Through careful data management and consistency, I helped reduce processing errors and improve turnaround time on client requests.

In addition to back-office responsibilities, I contributed to the overall customer experience by providing support to clients through internal channels. I demonstrated empathy and professionalism when addressing inquiries, which helped build trust and ensured clients received accurate updates on their accounts. I consistently met or exceeded key performance metrics, including accuracy, productivity, and compliance rates.

My time at Radius Global Solutions also strengthened my organizational and multitasking abilities. Working in a fast-paced environment taught me how to prioritize workloads, manage strict deadlines, and stay detail-oriented while maintaining quality output. I became highly skilled in using internal CRM tools and data-processing platforms to track and update customer information efficiently.

I also collaborated with team leads and quality analysts to identify areas for process improvement. By suggesting workflow adjustments and participating in training sessions, I helped enhance data-entry consistency and efficiency across our department.