Remote Sales and Customer Engagement Specialist

At Radius Global Solutions, I worked as a Customer Service and Back-Office Support Representative, where I played an important role in managing and processing sensitive client information for financial accounts, including bankruptcy and debt-related documentation. My work required precision, confidentiality, and strong analytical skills to ensure all data was entered accurately into the company’s systems while maintaining compliance with client and regulatory standards.

Each day, I handled a large volume of cases, reviewing financial documents and verifying customer information for accuracy and completeness. I communicated with internal departments to clarify discrepancies, updated account details, and ensured that all records were maintained in line with company policies. Through careful data management and consistency, I helped reduce processing errors and improve turnaround time on client requests.

In addition to back-office responsibilities, I contributed to the overall customer experience by providing support to clients through internal channels. I demonstrated empathy and professionalism when addressing inquiries, which helped build trust and ensured clients received accurate updates on their accounts. I consistently met or exceeded key performance metrics, including accuracy, productivity, and compliance rates.

My time at Radius Global Solutions also strengthened my organizational and multitasking abilities. Working in a fast-paced environment taught me how to prioritize workloads, manage strict deadlines, and stay detail-oriented while maintaining quality output. I became highly skilled in using internal CRM tools and data-processing platforms to track and update customer information efficiently.

I also collaborated with team leads and quality analysts to identify areas for process improvement. By suggesting workflow adjustments and participating in training sessions, I helped enhance data-entry consistency and efficiency across our department.

Managed customer inquiries via Zendesk, ensuring high levels of

customer satisfaction and achieving a 95% first-contact

resolution rate.

Assisted in resolving discrepancies in customer orders and

payments while maintaining attention to detail and high

accuracy.

Collaborated remotely with team members to ensure seamless

inventory and order processes.

Assisted Delta Airlines customers with a wide range of service

issues via live chat, including flight changes, cancellations, and

baggage concerns. Ensured a high level of customer satisfaction

by providing timely resolutions and personalized assistance.

Monitored and tracked customer feedback, helping to identify

patterns and suggest improvements for customer service

procedure

Assisted with customer orders, ensuring timely and accurate

processing.

Managed administrative tasks such as maintaining records,

tracking shipments, and collaborating with teams for seamless

order fulfillment.

Supported sales efforts through upselling and cross-selling

strategies, consistently achieving sales targets.

Provided clear communication with customers, ensuring their

needs were met promptly and effectively.

Provided customer support for hotel bookings, handling

inquiries and travel-related issues.

Managed customer data in Zendesk, updating order statuses

and tracking customer inquiries.

Ensured timely processing and resolution of customer to maintain high satisfaction

Provided support to Amazon customers, resolving issues such as

missing packages, returns, and order discrepancies via phone

and email.

Worked effectively in a fast-paced environment, meeting daily

performance targets while maintaining positive customer

relationships.

Collaborated with team leads and management to resolve

escalated issues, providing solutions to improve service quality.