Kosisochukwu

• Acted as Personal Assistant and supported the CEO in administrative duties, including query handling, calendar management, booking appointments, and overall organisational management.

• Successfully met and exceeded set objectives and deadlines on projects and assignments.

• Facilitated and transcribed minutes for corporate meetings, including Senior Management meetings and Board Meetings.

• Conducted complex stakeholder research using quantitative and qualitative approaches, employing tools like SPSS, Microsoft Excel, Interviews, and Surveys.

• Influenced decision-making by transcribing, analysing, narrating, and presenting data from stakeholder events to formulate and present reports to Senior Management.

• Successfully coordinated company events and showed budget management skills by building and maintaining organic relationships with vendors and stakeholders.

• Successfully compiled, designed, and delivered on the quarterly release of the staff newsletter, using Mailchimp, Outlook, and Canva.

• Facilitated the roll-out and production of the company’s corporate magazine and corporate strategy, on both digital and hardcopy.

• Cross-functionally collaborated with the CEO, Governance Manager, HR Manager, and other Senior Management Staff to compile annual reports for the previous financial year.

• Initiated and monitored the execution of brand campaigns to stakeholders, including 72 members of staff and over 3500 customers.

• Consistently initiated cross-functional collaborations with department heads to ensure consistent messaging across all communication channels.

• Collaborated with the Customer Experience/Customer Service department to analyse customer response data for over 3500 customers.

• Created, published, and monitored UGC (User-Generated Content) across all social media platforms for increased brand visibility through Hootsuite. I monitored and analysed engagement via Hootsuite and Meta Business Analytics functions.

• Efficiently responded to customers, addressed complaints, and provided comprehensive product knowledge to assist with inquiries and queries.

• Ensured strict compliance with data protection regulations (DPA/GDPR) while handling customer accounts and sensitive information.

• Expertly managed and updated customer accounts with meticulous attention to detail and accuracy.

• Consistently conducted needs analysis to identify and offer tailored services for homes (B2C), offices, and businesses (B2B), resulting in increased customer satisfaction.

• Achieved 100% CSAT score, based on customers’ feedback.

• Exhibited multi-tasking abilities by operating several CMSs and programs, all while communicating with customers.

• Prioritised customer satisfaction to prevent escalations and successfully obtained customer retention.

• Delivered exceptional service, creating a safe and welcoming environment that fostered customer loyalty.

• Proactively scheduled call-backs and maintained an organized calendar, showcasing commitment, composure, and efficiency in the role.

• Collaborated effectively with team members, promoting trust and teamwork, and contributing to a positive work atmosphere.

• Successfully facilitated cross-functional collaboration by consulting colleagues and experts from other departments to enhance overall customer support and service delivery.

• Consistently exceeded monthly retention targets by up to 15%, directly contributing to revenue growth.

• Introduced a streamlined escalation process, reducing resolution time by 30%.

• Mentored new recruits on compliance, service standards, and systems navigation.

• Produced weekly insights on customer feedback trends, enabling managers to adapt strategy.

• Advocated for process improvements that enhanced first-call resolution rates by 22%.

• Created content across print, digital, and social channels.

• Implemented email marketing campaigns (86% open rate via Mailchimp).

• Drafted press releases and corporate communications.

• Conducted market research and analysed data for communications strategies.

• Collaborated with the marketing team to align messaging across platforms.

• Increased distribution effectiveness by 23% through optimised digital strategy.

• Produced a weekly news digest that increased listener retention by 18%.

• Strengthened media partnerships, resulting in expanded broadcasting reach.

• Introduced live social media coverage of events, boosting engagement by 35%. • Coordinated cross-department campaigns with measurable KPIs, ensuring ROI.

• Trained junior staff on media tools and writing, building team capacity.

• Underwent military training to gain leadership, discipline, and resilience skills.

• Coordinated youth mentoring programmes, promoting equality initiatives.

• Assisted NGOs serving special needs children, orphanages, and mental health clinics.

• Acted as social media specialist, creating and scheduling content using digital tools.

• Assisted NGOs in health and self-care outreach programmes across rural communities.

• Provided communications services to universities abroad, supporting partnerships.

• Increased NGO social media engagement by 40% through targeted content.

• Produced outreach reports that were adopted in future community engagement strategies.

• Developed and delivered workshops for rural youth, enhancing awareness of equity.

• Collaborated with stakeholders to design campaigns reaching 5,000+ beneficiaries.

• Recognised with commendation for exemplary contributions to social impact projects.

• Maintained internal communications and information flow.

• Drafted newsletters and handled frontline communications.

• Managed records of company activities, including mergers and contracts.

• Produced multimedia content to promote initiatives.

• Supported delivery of communications projects such as fundraising events.

• Initiated stakeholder database that improved follow-up efficiency by 28%.

• Designed the company’s first branded newsletter, strengthening identity.

• Supported major fundraising event, surpassing targets by 20%.

• Developed stakeholder engagement plans, improving retention and satisfaction.

• Introduced feedback channels that improved internal communication scores.

• Wrote articles, press releases, and blog content.

• Collaborated with the insights team to conduct quantitative research.

• Practiced news writing for mainstream and digital outlets.

• Received a recommendation for performance.

• Assisted in production of a live radio show, contributing to a 15% audience increase.