Latoya

Managed 350-400 customer interactions daily, assisting with reservations

and issue resolution remotely. Trained and onboarded new remote agents through virtual training

sessions, Used remote collaboration tools such as Slack and Zoom to provide

ongoing support.

•Worked remotely to handle inbound & outbound sales calls, converting

leads into sales.

• Met and exceeded monthly sales goals while working independently.

Provided administrative and virtual assistance, including email

management, scheduling, and data entry.

• Handled customer inquiries, managed appointments, and maintained

records.

• Assisted in document preparation and bookkeeping tasks remotely.

• Scheduled service appointments, dispatched drivers, and coordinated

logistics between clients and technicians to optimize workflow.

Assisted clients in improving their credit scores by analyzing credit reports

and providing personalized financial advice.

• Educated customers on credit repair strategies, budgeting, and financial

planning.

• Worked remotely using CRM software to track client progress and manage

disputes with credit bureaus.

• Provided exceptional customer service through phone, email, and live chat

support.

• Managed a fully remote team of 20+ agents across chat, email, and phone

support.

• Provided virtual coaching & training via Zoom and Microsoft Teams to help

agents meet KPI targets.

• Led remote quality monitoring, ensuring high customer satisfaction and

compliance.

• Processed payroll and conducted performance reviews in a remote HR

system.

• Coordinated daily schedules, assigned tasks, and handled shift

adjustments to ensure proper coverage and smooth operations.

• Collaborated with clients in weekly virtual meetings to align on business

goals.