Latoya
Customer Service & Sales Professional | 10+ Years in Bookkeeping, Administration & Team Leadership | Skilled in QuickBooks, HubSpot, Salesforce.
Technical Support Specialist
Jamaica🇯🇲
Marketplace protected
Core Experience
Industry Experience
Healthcare & Life SciencesProfessional ServicesTransportation & LogisticsEducation & Training
Business challenges
Incomplete prospect listsCRM inefficiency
Success metrics
Increased customer loyaltyReduced onboarding drop-offHigher customer service satisfaction
Jobs to be done
Customer OnboardingCustomer ServiceQuality Assurance Analyst
Software Certifications
EF SET
EF SET
08/2024
Customer Service Level II
Heart Trust NTA
09/2018
Availability and Logistics
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Technical Support SpecialistSales Representative
Work Experience
Videos
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