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Lileth

Top Rated

Customer Success

Jamaica🇯🇲
•

$1,411.76 - $2,352.94

About

Customer Service Professional | 8+ Years in Client Support, Sales & Administration | Zendesk, Gorgias, HubSpot, Shopify

Industry Experience

Customer Service Agency

Food Order Management Software

Professional Services

Software Experience

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Roles Qualified For

Customer Success
Support Specialist
Customer Support Representative
Virtual Assistant
Customer Support Manager

Work Experience

Customer Support Representative

08/2025 - Present

https://audienhearing.com

As a Customer Support Representative (or Customer Service Associate), I am the frontline support for individuals seeking help with their hearing aid products. I assist with inquiries, troubleshooting, product education, and ensuring a positive post-purchase experience. Your role is key to maintaining customer satisfaction and supporting Audien Hearing’s mission.

Customer Support Representative

05/2025 - 09/2025

https://www.boatsetter.com

As a Customer Service Representative at Boatsetter, I served as the primary point of contact for customers, ensuring a seamless and positive experience from inquiry to post-booking support. My role involved resolving issues, providing product guidance, and supporting both boat owners and renters to enhance satisfaction and loyalty.

Customer Support Representative

04/2021 - 01/2025

https://www.gigcxmarketplace.com

Worked as a Customer Service Representative supporting the Pizza Hut franchise through the Gig Marketplace platform, handling customer orders, ensuring accuracy, and facilitating seamless communication between customers and stores.

Sales Representative

02/2019 - 04/2020

https://www.ihg.com

Jamaica

Worked as a Sales Representative for IHG, focusing on promoting and selling hotel rooms to corporate and individual clients. Played a key role in driving revenue, building client relationships, and ensuring guests had access to the best accommodations across the IHG portfolio.

Licenses, Certifications & Awards

Basic Agent (Shopify)

Gorgias

08/2025

Time Management Fundamentals

LinkedIn Learning Community

08/2025

EF SET English Certificate 69/100 (C1 Advanced)

EF SET

02/2025

Videos

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