Project Manager & Digital Operations Lead | 7+ Years in Agile Delivery, Client-Facing Projects & Cross-Functional Team Leadership

Managed end-to-end delivery of digital marketing campaigns and website operations for a leading global media and entertainment organization. Served as Pod Lead for a team of 10 cross-functional professionals, providing mentorship, workload planning, and delivery support. Directed project scope, timelines, stakeholder communications, and execution of website updates, content launches, and operational initiatives. Leveraged AI tools including ChatGPT, Claude, and Gemini to streamline project planning, reporting, documentation, and decision-making, improving delivery visibility and efficiency. Served as Scrum Master, facilitating Agile ceremonies and driving continuous process improvements to enhance cross-team alignment, transparency, and operational effectiveness. Coordinated developers, QA engineers, UX/UI designers, content specialists, and business stakeholders to ensure successful project delivery.

Managed a large-scale staff augmentation engagement for a logistics industry client, overseeing project delivery, team performance, and client satisfaction. Owned project financials, including budget tracking, cost forecasting, invoicing, and resource allocation across a multidisciplinary team. Served as the primary liaison between client stakeholders and internal delivery teams, ensuring alignment on scope, priorities, and milestones. Led cross-functional teams comprising Data Engineers, Software Developers, QA Engineers, UX/UI Designers, Business Analysts, and Content Specialists. Monitored project health through KPIs related to risk, resource utilization, schedule adherence, and financial performance to maintain profitability and delivery success. Maintained project plans, status reports, risk registers, and RAID logs.

Led team coordination for a staff augmentation engagement with Banco Banamex, managing 30 professionals and serving as the primary liaison between the delivery team and client stakeholders. Ensured regulatory and operational compliance by coordinating required documentation and maintaining reporting accuracy. Managed weekly timesheet validation and submissions, enforcing compliance and escalating issues as needed. Facilitated recurring client meetings, prepared agendas, and tracked action items. Supported the planning and execution of a large-scale digital migration project for a global healthcare and pharmaceutical company. Managed schedules, risk logs, deliverables, and stakeholder communications across distributed cross-functional teams while contributing to Agile ceremonies, status reporting, and continuous process improvement initiatives.