7 years of customer service experience.

Delivered high-quality customer experiences in a fast-paced retail environment, contributing to achieving and exceeding store sales targets and KPIs. Increased conversion rates and average transaction value through effective upselling and personalised product recommendations.

Analysed daily sales data using Excel to track performance, identify trends, and support data-driven decision-making.

Supervised store operations during shifts, including opening and closing procedures, cash handling, and daily performance reporting. Ensured the store was well-presented and maintained high operational standards.

Delivered personalised customer service to drive sales and enhance brand loyalty in a fast-paced retail environment.

Consistently contributed to achieving store sales targets and KPIs through strong product knowledge, customer engagement, and upselling techniques.

Promoted to Supervisor, where I supported team leadership, staff training, and daily store operations.

Handled customer concerns effectively, resolving issues and ensuring a positive customer experience.

Supported performance improvement by monitoring sales trends and contributing to operational efficiency.