Luisa Fernanda

As a Sales Representative for a height services company in Australia, I was responsible for selling products and services while maintaining strong communication with building managers. I managed content creation for the company’s social media channels and website, ensuring an engaging online presence to attract potential clients. Additionally, I gathered customer feedback after each completed project, using it to improve service offerings and customer satisfaction. I consistently offered competitive pricing in the market and promoted value-added services with minimal additional costs to enhance customer experience and drive sales growth.

As a Sales and Purchasing Analyst at Colombia's leading coffee company, I developed strong relationships with both clients and suppliers, ensuring clear and effective communication. I was responsible for offering new products and creating sales packages that benefited both parties. My focus was on providing tailored solutions that aligned with client needs while ensuring profitability for the company who was the customer. I consistently followed up on sales outcomes, guaranteeing timely delivery and excellent post-sale results. This role helped me hone my skills in negotiation, product offering, and maintaining long-term client satisfaction.

As the Content Creator and Brand Leader for an international event, I was responsible for driving engagement and attracting customers to the event through compelling social media content. I created anticipation and excitement around the event, positioning the brand as a high-level Latin party, exclusive experience. I also worked closely with other brands, radio stations, influencers, and content creators to amplify our reach and increase visibility, ensuring that the brand left a lasting impression on attendees.

As a Personal Trainer at a fitness center, I focused on providing tailored training sessions while prioritizing exceptional customer service. While I had basic fitness knowledge, my true strength was listening to clients' feedback about their experience at the gym—whether it was about the facilities, environment, music, space, equipment, or the people around them. By understanding their needs and creating a comfortable and welcoming environment, I helped contribute to transforming the gym into a place that clients truly desired to be a part of.

As a Support Worker for disability people, I provided exceptional customer service by actively listening to their needs and concerns. I focused on creating personalized solutions and finding balanced approaches to ensure their well-being. My role was centered on fostering a supportive and inclusive environment, helping individuals lead more independent and fulfilling lives.

Worked with a high volume of accounts to identify and qualify potential clients through calls, emails, and LinkedIn outreach. Analyzed lead and account information to prioritize opportunities and support the sales pipeline. Maintained accurate CRM records, followed up consistently, and collaborated with the sales team to ensure smooth handoffs and timely communication.