Lukman

I engaged with customers on a daily basis to resolve issues, educate them about our services, and promote various packages. I frequently troubleshot issues related to recharge cards, internet solutions, and network connections.

During my time in both roles, I became proficient in using Customer Relationship Management (CRM) and Customer Lifecycle Management (CLM) systems, as well as a web-based application called Avaya, which proved to be an effective tool for managing calls and maintaining our database.

As the Dispatch Operations Supervisor at JUMIA Food Nigeria, I was responsible for overseeing the end-to-end delivery process, ensuring that customer orders were accurately placed and efficiently delivered. My primary tasks included monitoring orders from the point of placement until they reached the customer, which involved close collaboration with both dispatch riders and vendors.

To ensure smooth operations, I followed up with vendors to confirm order readiness and verified that the orders matched customer requests. I assigned riders to pickups and facilitated their navigation to ensure timely deliveries. In instances where riders faced difficulties reaching customers, I provided support via phone to resolve any issues.

I also managed communication regarding delays, rider attitudes, and overall service quality by addressing problems proactively through emails and direct feedback. Education was a key component of my role; I trained riders, vendors, and customers on troubleshooting techniques related to the JUMIA Food app and informed them about new services and benefits. This proactive approach not only enhanced service quality but also contributed to maintaining the company's positive reputation in the industry. My efforts directly resulted in improved customer satisfaction and operational efficiency, consistently meeting and often exceeding performance expectations.

General Business analysis- systems and structures

• Sales analysis

• Development of sales and business strategies

• Building strong business relationships

• Building relationships with Regulatory bodies

• Manage, coordinate and organize periodic training for staff to reach companies goals

• Create and maintain company standards to reach companies goals and objectives

• Frequently train staff on customer relationship management

• Frequently train staff on safety measure

• Ensure all safety measures are obsreved

• Ensure that all staff effectively execute their duties and responsibilities

• Strategize to increase monthly sales

• Coordinate staff recruitment and employment

• Constantly minimize station expenses

• Constantly research competitors pump tolerance, customer approach and business structures

• Constantly ensure that pump tolerance is effective

• Constantly ensure that pumps are locked and secured from tampering

As the Chief Operating Officer (COO) and Consultant for Smart Farming and Mining I oversee and optimizing the operational aspects of agricultural and mining enterprises in developing and implementing strategic initiatives to enhance productivity through advanced technologies, such as precision farming and data analytics in agriculture, as well as automation and sustainability practices in mining. This position requires strong leadership skills to manage cross-functional teams, ensure compliance with regulations, and promote innovation in resource management. As a consultant, my role involves advising stakeholders on best practices, identifying opportunities for growth, and integrating smart solutions to drive efficiency and profitability in both sectors. I also focus on building partnerships and fostering collaboration among industry players to support sustainable practices and address challenges in smart farming and mining.