Manuel

Business Development Representative (BDR)

Hospitality Technology Consulting Company

In my role as a BDR, I was responsible for generating new business opportunities within the hospitality industry by identifying and reaching out to hotel decision-makers, primarily managers and owners. My core responsibilities included:

Conducting outbound cold calls to hotel managers to introduce our hospitality tech consulting services and assess potential interest.

Initiating and managing outreach campaigns via email to build rapport with prospects and schedule meetings for the sales team.

Qualifying leads based on their needs and readiness, ensuring a smooth handoff to senior sales representatives (closers).

Maintaining accurate records of outreach activity, follow-ups, and scheduled appointments in the company’s CRM.

Collaborating with the sales and marketing teams to refine outreach strategies and improve conversion rates.

This role required strong communication skills, persistence, and a deep understanding of the hospitality industry's tech needs to effectively engage prospects and drive pipeline growth.

Business Development Representative (BDR)

Solar Energy Company

As a BDR in the solar industry, I was responsible for initiating contact with potential clients to generate qualified leads for the sales team. My main focus was on identifying decision-makers, educating them on the benefits of solar energy solutions, and setting appointments for senior sales representatives. Key responsibilities included:

Conducting outbound cold calls to homeowners and business owners to introduce our solar energy products and services.

Reaching out via email and follow-up calls to engage prospects, address initial questions, and schedule consultations.

Qualifying leads based on energy needs, property type, and financial readiness to ensure strong handoffs to closers.

Keeping detailed records of all outreach, interactions, and scheduled meetings in the company CRM system.

Collaborating with the sales and marketing teams to refine messaging and outreach strategies to maximize lead conversion.

This role demanded excellent communication skills, a consultative approach, and the ability to educate potential customers on the value and long-term savings of switching to solar.

Business Development Representative (BDR)

Cerca Homes – Real Estate Solutions

As a BDR at Cerca Homes, I was responsible for generating and qualifying leads across various real estate segments, including residential buyers, motivated sellers, and real estate investors. My role focused on outreach, relationship-building, and setting appointments for our acquisition and sales teams. Key responsibilities included:

Initiating contact with potential clients (homeowners, buyers, and investors) through cold calls, texts, and emails.

Qualifying leads by identifying their needs, motivation, timeline, and property details.

Setting up appointments for acquisition managers or agents to further discuss selling or buying opportunities.

Using CRM tools to track conversations, follow-ups, and lead status updates.

Working closely with marketing and acquisition teams to refine outreach strategies and improve lead conversion.

This role required strong communication skills, a proactive mindset, and an understanding of real estate investment and transaction processes, particularly in fast-paced markets like Florida and Puerto Rico.

Customer Success Manager

Accedo Services – Nearshore Multichannel Customer Support

As a Customer Success Manager at Accedo Services, I served as the primary post-sale advocate for our clients, ensuring consistent delivery of high-quality customer experiences through multichannel and nearshore support solutions. My role combined account management, technical coordination, and strategic improvement initiatives. Key responsibilities included:

Client Relationship Management: Acted as the trusted advisor and main point of contact for a portfolio of clients, engaging regularly to understand business objectives and ensure satisfaction.

Onboarding & Training: Guided clients through the implementation process, provided training on support channels and tools, and ensured smooth adoption of our virtual contact center services.

Technical & Operational Coordination: Collaborated with internal teams—technical support, engineering, QA, and operations—to resolve issues, manage escalations, and ensure service-level agreements were met

Customer Health & Retention: Monitored customer satisfaction (CSAT/NPS), proactively identified risks and improvement opportunities, and implemented strategies to reduce churn and optimize ongoing value.

Upsell & Growth: Identified upsell and cross-sell opportunities, advocating for expanded services like technical support, helpdesk, and digital marketing offerings.

Data & Reporting: Maintained CRM and internal systems with accurate client data, usage metrics, and feedback; produced regular reports and business reviews to showcase service impact.

Process Improvement: Contributed to continuous enhancement of success plans, support workflows, and customer experience processes across the organization.

Business Development Representative (BDR)

Solar Energy Company

As a BDR in the solar industry, I was responsible for initiating contact with potential clients to generate qualified leads for the sales team. My main focus was on identifying decision-makers, educating them on the benefits of solar energy solutions, and setting appointments for senior sales representatives. Key responsibilities included:

Conducting outbound cold calls to homeowners and business owners to introduce our solar energy products and services.

Reaching out via email and follow-up calls to engage prospects, address initial questions, and schedule consultations.

Qualifying leads based on energy needs, property type, and financial readiness to ensure strong handoffs to closers.

Keeping detailed records of all outreach, interactions, and scheduled meetings in the company CRM system.

Collaborating with the sales and marketing teams to refine messaging and outreach strategies to maximize lead conversion.

This role demanded excellent communication skills, a consultative approach, and the ability to educate potential customers on the value and long-term savings of switching to solar.