Manuel

Technical assistance both for the hardware and software, sales assistance and retention support for the biggest health and fitness smart tracker brand in the world.

Provided support to the new hires and training process several times and for the Quality department. Several times employee of the month.

Provided technical assistance to end-users, retail store representatives and service center technicians. Worked with over 10 different brands at the same time. I was involved in the creation of the Advocacy Team, which handled the most complex and complicated cases where specialized assistance was required. Once the employee of the month and also gave training to different BPOs regarding proper case handling.

As a Sales Associate I scheduled appointments for both clients and potential therapists, making sure that schedule optimization was always prioritized. Besides selling our products and services, I helped with general customer service, offering detailed descriptions of all products and services making sure that they find exactly what they needed.

Leads prospecting and leads generation. Offer and promote Mordor Staffing services to different companies in the US market, assisting the hiring department in the process.

Provided sales and customer support, guiding clients through government-related programs like social security, estate planning, and Medicare. Ensured successful registrations and collected necessary information for lead generation via calls, SMS, emails, and social media. Supervised Zoom webinars, offered IT support, and managed social media moderation, customer retention, and scheduling.