Manuel

I've spearheaded business development initiatives and managed daily operations, providing strong leadership to achieve company objectives. By establishing and negotiating strategic partnerships with key industry players, I enhanced our product offerings, expanded market reach, and improved market penetration. I also led inventory management, procurement, and logistics to ensure timely product delivery while continuously analyzing market trends and competitor activities to refine our strategic planning and decision-making. Through effective team building, mentoring, and performance management, I strengthened leadership and operational efficiency, achieving monthly targets consistently. As a result, we are succeeding—developing new products and proudly listed as top sellers across major marketplaces.

I established a call center from the ground up, optimizing operations and staffing to ensure efficiency and productivity. By partnering with a recruitment company in the Philippines, I sourced top talent for the sales team, providing detailed candidate profiles to ensure alignment with company goals and profitability. I managed the full recruitment process from candidate selection to onboarding and developed comprehensive training programs to familiarize employees with company systems and products. I implemented effective sales practices, established key performance indicators (KPIs) to measure success, and fostered rapport among team members and clients to enhance sales performance. Through hands-on management of day-to-day operations, I ensured the call center ran smoothly and productively, contributing to overall business growth and success.

I proactively contacted potential customers, offering products tailored to their needs and preferences. During a particularly challenging period, I was promoted to work directly with businesses (B2B), where I managed client accounts, processed bulk orders, handled all necessary documentation, and coordinated logistics to ensure timely and efficient product delivery. I provided exceptional customer service, addressing questions and resolving issues to guarantee client satisfaction, while consistently achieving monthly KPIs and contributing to the company’s overall sales targets.