Marcelo's profile photo

Marcelo

Top Rated

Customer Support Representative

Nicaragua🇳🇮

About

5+ Years of experience as Business Development Representative | B2B, B2C | Skilled in Lead Generation, Client Acquisition, Salesforce & ZoomInfo

Industry Experience

Customer Experience (CX) Software

Call Centers

Technology

Software Experience

Candidate Information

English Level

Near-Native Fluency (C1/C2)

Roles Qualified For

Customer Support Representative

Work Experience

Customer Support Representative

10/2023 - Present

https://foundever.com/?utm_source=LinkedIn&utm_medium=Organic&utm_campaign=2025_Q3_Global_&utm_content=Webpage

As a Business Development Manager with a focus on the Americas region, I specialize in driving lead generation efforts and exploring innovative business avenues. My role involves strategic communication and a keen understanding of evolving customer needs to identify and secure new logos. I work collaboratively across the organization, ensuring alignment with other lines of business and consistently meeting quotas. Proactively seeking new opportunities, I engage in prospecting, mapping accounts, and qualifying leads. My approach involves reaching out to potential clients through cold calls and emails, presenting our company effectively, and identifying client needs to recommend suitable products and services.

On a mission to deliver unparalleled customer experience solutions, our focus at Foundever™ is on achieving full client satisfaction, and empower brands to build long-term trusting relationships with their customers through genuine bonds that enhance brand worth and prestige.

I have experience using Salesforce, Salesloft, ZoomInfo and Sales Navigator

Operations Coordinator

09/2024 - Present

http://www.voltaglobal.com

Coordinated day-to-day operational activities across development, acquisition, and stabilized properties to ensure alignment with long-term ownership strategy.

Acted as liaison between in-house property management teams and third-party operators, ensuring service standards and performance benchmarks were consistently achieved.

Assisted in the transition of newly developed and acquired assets from construction to full operational stabilization.

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