Bilingual Customer Support & Operations Specialist | 6+ Years of Experience | Expert in CRM & AI-Assisted Workflows

Marcos

Top Rated

Customer Support Representative

Colombia🇨🇴

•

$1,080 – $1,550/mo

Industry Experience

Call Centers

Customer Service Agency

Virtual Receptionists Agency

Travel Management Software

Software Experience

ChatGPT

Salesforce

Outlook

Google Workspace

Microsoft Teams

Candidate Information

Availability

Full-Time, Part-Time

Work Arrangement

Remote

English Level

Near-Native Fluency (C1/C2)

Additional Languages Supported

Spanish

Roles Qualified For

Customer Support Representative

Work Experience

Customer Support Representative

08/2022 - 05/2024

https://www.fusioncx.com/

Colombia

– Managed inbound calls for home renovation services.

– Scheduled appointments for designers.

– Collected customer information accurately.

– Provided clear communication and support.

Dispatcher

05/2024 - 12/2024

https://soyrappi.com.co/

Colombia

Delivered food and grocery orders efficiently across the city, ensuring timely and accurate

deliveries.

Managed routes and customer communications using the Rappi mobile platform.

Provided courteousservice and maintained high customersatisfaction ratings.

Adapted to high-demand hours and changing delivery conditions to meet goals

Customer Support Representative

01/2021 - 01/2022

https://574hotel.com/

Colombia

Oversaw front desk operations during overnight shifts.

Ensured guest safety and maintained a welcoming atmosphere throughout the night.

Handled late check-ins, early check-outs, and guest requests.

Monitored security systems and performed regular walkthroughs of the property.

Managed daily reports, cash handling, and basic administrative tasks.

Coordinated with housekeeping and morning staff to ensure smooth shift transitions.

Customer Support Representative

03/2020 - 04/2020

https://www.instagram.com/lamartinaboutiquehotel/?hl=en

Colombia

Assisted with guest check-ins and check-outs, supported front desk operations, and helped

maintain a welcoming atmosphere in a busy hostel environment. Experience was brief due

to the COVID-19 pandemic and subsequent business closure.

Customer Support Representative

06/2018 - 11/2019

https://www.instagram.com/happybuddhamedellin/

Colombia

Welcomed and checked in guests from diverse international backgrounds.

Managed reservations, check-ins, and check-outs efficiently.

Provided personalized customer service and resolved guest inquiries.

Supported front desk and bar service.

Assisted in organizing social events and hostel activities.

Supported bar operations: preparing and serving drinks, handling payments, and

maintaining stock.

Promoted events and bar products to enhance guest experience.

Collaborated with team members to ensure a safe, friendly, and lively environment.

Copywriter

11/2016 - 05/2018

https://www.tubemyass.com

Colombia

Wrote and edited clear, engaging video descriptions and synopses.

Uploaded and managed digital content across multiple online platforms.

Ensured accuracy, consistency, and adherence to platform guidelines.

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