Marcos

– Managed inbound calls for home renovation services.

– Scheduled appointments for designers.

– Collected customer information accurately.

– Provided clear communication and support.

Delivered food and grocery orders efficiently across the city, ensuring timely and accurate

deliveries.

Managed routes and customer communications using the Rappi mobile platform.

Provided courteousservice and maintained high customersatisfaction ratings.

Adapted to high-demand hours and changing delivery conditions to meet goals

Oversaw front desk operations during overnight shifts.

Ensured guest safety and maintained a welcoming atmosphere throughout the night.

Handled late check-ins, early check-outs, and guest requests.

Monitored security systems and performed regular walkthroughs of the property.

Managed daily reports, cash handling, and basic administrative tasks.

Coordinated with housekeeping and morning staff to ensure smooth shift transitions.

Assisted with guest check-ins and check-outs, supported front desk operations, and helped

maintain a welcoming atmosphere in a busy hostel environment. Experience was brief due

to the COVID-19 pandemic and subsequent business closure.

Welcomed and checked in guests from diverse international backgrounds.

Managed reservations, check-ins, and check-outs efficiently.

Provided personalized customer service and resolved guest inquiries.

Supported front desk and bar service.

Assisted in organizing social events and hostel activities.

Supported bar operations: preparing and serving drinks, handling payments, and

maintaining stock.

Promoted events and bar products to enhance guest experience.

Collaborated with team members to ensure a safe, friendly, and lively environment.

Wrote and edited clear, engaging video descriptions and synopses.

Uploaded and managed digital content across multiple online platforms.

Ensured accuracy, consistency, and adherence to platform guidelines.