• Manage two of the company’s largest accounts of the company in the logistics and export industry, overseeing end- to-end operations.

• Proposing process improvements to increase efficiency and reduce friction in the export process.

• Coordinate closely with logistics partners, freight forwarders, and internal teams to resolve operational issues quickly and maintain service quality, as well as monitoring revenue metrics to identify upsell opportunities.

• Maintain detailed documentation, compliance records, and operational reports to support management decision- making through SalesForce.

Highlights: Identified unmet needs and executed targeted upsells, increasing AOV across both accounts.

Established and maintained trusted relationships with key client stakeholders, conducting detailed needs assessments

to understand event requirements and ensure tailored service delivery.

• Collaborated with cross-functional teams to resolve operational issues quickly, ensuring seamless event execution and

maintaining high client satisfaction.

• Analyzed client behavior and booking patterns to personalize service offerings, increase value, and drive repeat usage

(2–3 monthly bookings) across more than 15 existing accounts.

• Managed the end-to-end client lifecycle, uncovering pain points, providing consultative guidance, and effectively

handling objections to secure 10+ new clients.

Highlights: Met and surpassed targets in each year. Strengthened client retention by transforming multiple accounts into recurring monthly clients

Hired to support the launch and market entry of B&W’s new clients portfolio in New South Wales, lead the implementation of Salesforce & slack, and build performance measurement tools to capture data-driven insights

supporting increased AOV and campaign relevance.

Highlights: Acquired 8 new client accounts for the company, building recurring relationships with customers who required our services two to three times per month. Promoted to Client Success Executive within 10 months.

• Managed a portfolio of 3 key client accounts across Latin and South America.

• Monitored account performance and maintained accurate activity tracking in Hubspot platforms

• Ensured clear communication, timely issue resolution, and high customer satisfaction.

Highlights: Converted one of my assigned accounts into an exclusive, long-term customer (5 years contract signed) by providing a fully tailored service solution based on a deep analysis of their usage patterns and needs.