Maria Fernanda

Insurance Specialist:

Assisted business owners in securing appropriate insurance solutions aligned with their financing and working capital needs.

Reviewed loan applications and assessed insurance requirements to ensure compliance with lender policies and risk management standards.

Coordinated with clients to collect, verify, and process insurance documentation related to commercial loans and business financing.

Advised clients on coverage options, policy terms, and interest-related protections to safeguard business assets and loan agreements.

Customer Service manager:

Led and supervised the customer service team, ensuring exceptional support for small and mid-sized businesses managing domestic and international shipments.

Acted as the primary escalation point for complex shipping, carrier, and freight issues, coordinating resolutions with major partners including DHL, UPS, FedEx, and TNT.

Optimized service workflows using InXpress’ centralized shipping platform to improve response times, tracking accuracy, and overall customer satisfaction.