Virtual Assistant for CEO or VP Sales - Hubspot, Social Selling, and SDR Experience + 10 Years of CX Experience!

I assist the Founder/CEO with inbox management, and scheduling (meetings, classes, rescheduling classes). I make sure that all teachers have the supplies that they'll need for their upcoming classes. Provide customer support via email, Shopify inbox, Hubspot, and social media (Instagram and Facebook), assisting them with product/class inquiries, order issues, etc. I assist with adding classes to Shopify, CoAttend, Eventbrite, Facebook Events, and local newspapers and sites like The Boston Calendar, BOStoday, and Discover Central MA. I also create graphics in Canva for the company’s social media.

Supported the company Founder/CEO with inbox management, scheduling meetings, workshops, and co-working sessions, and hosting community events. Provided customer support by sending acceptance emails, onboarding new members, creating directory listings, and addressing member inquiries. Served as a community moderator, welcoming new members, scheduling daily prompts, and creating and uploading content to community platforms. Designed graphics and reels using Canva, managed the company's Instagram account by posting content, responding to direct messages, and sending welcome messages to new followers.

Provided comprehensive support to the company's Presidential department, ensuring optimal operations across various functions. Responsibilities included managing schedules and appointments, overseeing company bank accounts, assisting the accounting department, delivering exceptional customer service, and maintaining relationships with international partners and clients, among other duties.

I led the Customer Experience Team and oversaw all aspects of the department’s operations. My responsibilities included task delegation, managing seller platforms such as Shopify, Shipstation, Amazon, Groupon, and Walmart, as well as overseeing the company's direct sales and social media channels. One of my proudest achievements was transforming my role as a Customer Experience Agent into a leadership position, where I built and managed an entire Customer Experience department. Under my leadership, the team grew from a one-person operation—myself—to a total of 12 employees, with six in Colombia and six in the Philippines. This experience significantly enhanced my leadership and organizational skills while deepening my understanding of team dynamics and process optimization.