Mariacordis

I worked as a customer Support Assistant combining my passion for helping people with my growing interest in tech. I used tools like Freshdesk and HubSpot to handle real support tickets, set up appointments, and create CRM profiles often turning frustrated customers into happy ones with a thoughtful email or a quick fix.

My background in pharmacy helped me bring empathy and calm to every conversation, while my IT training gave me the tools to troubleshoot issues, guide users, and explain things in simple, clear terms. I also helped manage feedback from outreach programs, supported internal teams with basic tech issues, and genuinely enjoyed the challenge of making support smoother for both customers and colleagues.

This experience wasn’t just about learning systems, it was about learning how to connect, solve problems, and make someone’s day a little better, even from behind a screen.