Mateo

I have over two years of experience in Customer Service at Teleperformance, one of the largest BPO companies worldwide. In that role, I developed strong communication and problem-solving skills through constant interaction with customers. Additionally, I became accustomed to working remotely, handling objections, and dealing with rejection—two highly valuable skills in sales.

In that position, I was in charge of providing ongoing support and handling retention for a U.S. furniture insurance company.

In general, I answered inbound calls from customers making requests and claims about damages to their furniture.I also provided relevant information, clarified doubts, and prevented customers from canceling their service.

By doing so, I ensured customer satisfaction, which is crucial in sales because it creates opportunities for upselling, cross-selling, and positive word-of-mouth.