Mateo

I have over two years of experience in Customer Service at Teleperformance, one of the largest BPO companies worldwide. In that role, I developed strong communication and problem-solving skills through constant interaction with customers. Additionally, I became accustomed to working remotely, handling objections, and dealing with rejection—two highly valuable skills in sales.

In that position, I was in charge of providing ongoing support and handling retention for a U.S. furniture insurance company.

In general, I answered inbound calls from customers making requests and claims about damages to their furniture.I also provided relevant information, clarified doubts, and prevented customers from canceling their service.

By doing so, I ensured customer satisfaction, which is crucial in sales because it creates opportunities for upselling, cross-selling, and positive word-of-mouth.

As a Business Development Representative at Storm Wind Studios, I help IT professionals and organizations access world-class online training and certification programs in cybersecurity, cloud, infrastructure, project management, and more.

My responsibilities include:

Reaching out to IT decision-makers across the U.S.

Qualifying prospects through value-based conversations.

Setting high-quality demos for our training advisors.

Supporting pipeline growth through strategic outreach and CRM management.

Representing a Microsoft and Cisco training partner with a focus on results and client satisfaction.