Melissa

Position: Sales agent, customer service, and upsells. In this company, I worked as a sales agent for satellite services. The company name was SiriusXM, taking payments from customers and selling the products offered by the company. Serving customers with the respect and kindness that they deserve. They were all inbound calls back to back all-day

Skills: Upselling · English as a Second Language (ESL) · Spanish · Customer Satisfaction · Contact Centers · Sales · Inside Sales · Technical Support · Customer Support · CRM Software

Position: Sales agent, customer service, and upsells. In this company I worked as a sales agent for internet, telephone, and television services, we also provided troubleshooting steps to the customer and booked repair appointments. The company name was CenturyLink and DirecTv. I was responsible for performing this position without committing fraud for the company. They were all inbound calls, we used the SalesForce program in the company.

Skills: Upselling · Internet Troubleshooting · English as a Second Language (ESL) · Spanish · Customer Satisfaction · Sales · Salesforce.com · Inside Sales · Technical Support · CRM Software

Position: Customer Service Agent. At this company I worked as a customer service agent for an apparel company Fashion Nova, using Zendesk, Slack and the SalesForce program. I provided discount codes, reviewed orders, tracked orders, and gave available options of clothing that were available. In this call center, I learned to work helping the customers via chat (3 chats at the same time), via inbound calls and also via email (making macros and templates depending on the scenarios that the customer had) and also learned different tracking websites so I was able to track the package of the customer since the company Fashion Nova sold their merchandise worldwide.

Skills: Customer Service · Zendesk · Chat · English as a Second Language (ESL) · Spanish · Written Communication · Email · Customer Satisfaction · Salesforce.com · Email Etiquette · Microsoft Excel · Phone Etiquette · Technical Support · Microsoft Word · Online Support · CRM Software

Position: Customer Service Agent. BPO call center providing support for the company of Dyson Canada. Helping customers make orders (learning parts of the machines, such as vacuums, hair care machines, and air treatment, learning the skus), troubleshooting the machines, customer service, sales, and upsells. I have worked with the programs of CRM, Amazon Connect, Microsoft Teams, Techsee, and many tracking websites.

Skills: Customer Service · English as a Second Language (ESL) · Spanish · Vacuum Technology · Email · Microsoft Outlook · Customer Satisfaction · Sales · Inside Sales · Microsoft Excel · Microsoft Teams · Technical Support · Microsoft Word · Customer Support · CRM Software

7460 E. Industrial Ave. Baton Rouge, LA 708057460 E. Industrial Ave. Baton Rouge, LA 70805 (Remote)

Conduct research, cold calling, and social selling to identify and qualify potential clients.

Maintain accurate records in our CRM system.

Build strong, lasting client relationships.

Understand client staffing needs and provide tailored solutions.

Stay informed about industry trends and market conditions.

Maintain accurate records of sales activities and generate performance reports.

Skills: Business-to-Business (B2B) · English · English as a Second Language (ESL) · Spanish · Appointment Setting · Email · Lead Generation · Cold Calling · Passionate about Work · Microsoft Outlook · Customer Satisfaction · Sales Pipeline Management · Organization Skills · Client Services · B2B Marketing Strategy · Customer Experience · Microsoft Excel · Microsoft Office · Compensation · Communication · Microsoft Word · Virtual Assistance · Customer Support · CRM Software · Time Management

Business Development Representative (BDR)

Remote

The Business Development Representative is required to perform a range of duties including

but not limited to the items listed below:

● Conducts cold outreach to customers in the trucking space.

● Makes a minimum of 125 cold calls per day.

● Qualifies a minimum of 10 opportunities per week.

● Excellent communication and interpersonal skills in English.

● Other duties as assigned.

Skills: SalesLoft · Slack · Zoom · Okta Single Sign-On · CRM Software

Sales Development Representative

Remote

​​Execute high-volume outbound calling campaigns to generate qualified leads (150 calls min)

​Maintain and update CRM systems with accurate lead and opportunity data

​Consistently meet daily call targets and activity metrics

​Build rapport with prospects through active listening and consultative approach

​Adapt communication style to various business owners and C-level executives

​Calendly usage for some appointments.

​Make follow-up calls with Hubspot and update the appointment status.​

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Skills: Business-to-Business (B2B) · Customer Service · Cold Calling · Sales · Setting Appointments