Customer service and administrative professional with 10+ years of experience in client relations, dispatching, and data management. Native in English

At Maverick Risk Partners, I used Outlook, SharePoint, and the agency management system to process policy changes, maintain accurate customer records, and organize documentation.

I handled an average of 25 calls per day and helped improve productivity for account managers by taking administrative tasks and workloads off their hands.

Administrative Assistant supporting a healthcare practice, managing patient scheduling, coordinating calendars, handling follow-ups, reviewing and organizing documents, and maintaining accurate records using Google Workspace and internal systems.

I managed 20+ patient interactions daily, maintained same-day response times for patient follow-ups, and supported scheduling for a busy medical office with minimal appointment conflicts. I also helped meet monthly scheduling goals by coordinating appointments for approximately 50 patients per month, contributing to an average of $30K in monthly revenue for the practice.