Dedicated and detail-oriented customer service representative with over 5 years of experience in providing exceptional customer support across various...
Mickaylia
Customer Support Representative
Jamaica🇯🇲
$1,400 – $2,020/mo
About
Hi, I’m Mickaylia Murray. I’m an Email & Chat Support Specialist and a Medical Billing coordinator with 3+ years of experience handling 25,000+ support interactions across remote healthcare and service support settings. I’ve spent most of my career working in support and billing roles centered on written problem-solving and coordination. That usually looks like reviewing member and patient accounts, updating claim and billing details, and documenting case notes for team handoffs.
Industry Experience
Health & Wellness Software
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
08/2022 - 02/2024
https://www.humana.com/
During my time working with Human my roles would include. Resolving concerns with services to help with retention and drive, successfully resolved customer issues within a timely and efficient manner often within the first call. Exceeded all call time and quality standards by following company policies and scripts.
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