Mickiesha

Customer Service Specialist providing high-quality outsourced customer experience (CX) support for global brands across international markets. Delivered timely and accurate customer assistance while adapting to fast-paced environments with high standards for quality and efficiency.

Worked within ModSquad’s agile, on-demand workforce model, leveraging optimized tools and AI-driven solutions to resolve customer inquiries, mitigate risk, and support client goals. Collaborated with curated expert teams to tailor support based on client data and objectives, ensuring consistent service quality and positive customer experiences that drive retention and ROI.

Customer Service Specialist supporting businesses through high-quality remote service solutions and AI-powered workflows designed to scale operations efficiently. Delivered responsive and customer-focused support while leveraging technology to streamline processes and reduce manual tasks.

Collaborated with distributed, global teams to ensure consistent service standards, resolve client inquiries, and support onboarding and ongoing account needs. Contributed to seamless customer experiences by aligning service delivery with client goals, helping businesses optimize operations and drive growth through top remote talent and innovative solutions.