Mike

Testing and functional analysis of web applications on administrative, business, and end-client portals, collecting user feedback.

Testing and supporting operational and management applications in the repository.

Generating and tracking internal tickets through ClickUp, facilitating communication and collaboration between the IT team in Argentina and other internal teams.

Generating, tracking, and managing incident and request tickets in Jira,

coordinating with the IT team in Europe.

Providing technical support and training on the company's web and mobile applications to the Customer Service, Sales, Operations, and Traffic teams.

Integrating clients into internal platforms, linking them to websites such as Tienda Nube, Woocommerce, MeliFlex, APER, among others, ensuring proper configuration and operation of clients' e-commerce sites.

Preparation of technical-functional and complementary documentation for the company's web and mobile portals, ensuring that the information is up-to-date and accessible to internal and external users.

Analysis, monitoring, and Go-Live of the company's internal projects, such as RMP, a dedicated service application for package returns, DSC, an operational and warehouse management application, and SWAP, a dedicated application for the exchange of recyclable packages.

Project Coordinator:

Designed and coordinated civil–industrial projects, ensuring alignment with technical, operational, and business requirements.

Analyzed and validated optimal and critical project scenarios to support decision-making within the steam industry.

Collaborated cross-functionally with engineering, operations, and stakeholders to ensure timely and efficient project execution.

Monitored project progress, risks, and deliverables, ensuring compliance with quality and safety standards.

Supported continuous improvement initiatives by evaluating project outcomes and proposing operational enhancements.