Mohammed

Customer Support Representative

Nigeria🇳🇬

•

$1,000–$1,499

About

Data Entry Client Support

Industry Experience

Banking

Agricultural Chemical Manufacturing

Financial Services

Software Experience

ChatGPT

Google Sheets

Google Meet

Google Ads

Dynamics 365

Candidate Information

Availability

Full-Time

Work Arrangement

Remote

English Level

Native Fluency (C2)

Roles Qualified For

Customer Support Representative

Work Experience

11/2017 - 05/2022

www.whytecleon.com

Nigeria

• Accurately input and manage data across internal platforms.

• Assist in maintaining organized digital records and reports.

• Collaborate with team members to improve operational efficiency.

• Performance of other administrative duties assigned to me by my line manager.

• Reduced customer complaints by over 75% by optimizing issue resolution processes using CRM Dynamics 365.

• Served as a Cashier/Teller (2019/2020), ensuring 100% cash accountability and efficiency.

• Processed client transactions including deposits, withdrawals, money transfers, and loan payments.

• Managed international transactions through Western Union, Money Gram, Ria, and Boss Revolution.

• Increased customer satisfaction by 75% through proactive engagement and needs assessment.

• Accurately maintained records of each transaction, ensuring all documentation and paperwork complied with regulatory requirements.

• Effectively cross-sold bank products by educating customers on offerings aligned with their business goals, leading to an increased customer base.

03/2016 - 12/2017

https://www.aiicoplc.com

Nigeria

Achieved a 70% deal closure rate through strategic marketing and client relationship management.

Provided tailored financial advice, increasing client satisfaction by 45%.

Conducted financial planning and investment presentations, growing the client base by 50%.

Built strong client relationships by providing top-tier financial advice and personalized solutions.

Researched, developed and implemented financial policies to enhance profitability and compliance.

Offered tailored investment guidance aligned with clients' needs, goals, and lifestyles to maximize returns.Lead generation, Data entry

Marketing

Management of clients accounts till maturity

Sales, cold calls.

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