Nadia
Virtual Assistant
$2,000–$2,499
About
Over 5 years of customer service experience both face to face and over the phone using a number of different tools and software
Industry Experience
Telecommunications
Customer Service Agency
Call Centers
Account Management Software
Customer Support Software
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
Other
Roles Qualified For
Work Experience
Customer Support Representative
10/2023 - 03/2025https://kdiwgroup.com/
As a customer service representative, my primary responsibility was to provide exceptional support to customers, addressing their inquiries, concerns, and issues in a timely and professional manner. Key aspects of my role included:
-Responding to customer inquiries via phone, email, and chat.
- Resolving customer complaints and issues efficiently
-Meeting or exceeding performance metrics, such as first call resolution (FCR) rates, average handling time (AHT), and customer satisfaction (CSAT) scores.
To deliver results that met or exceeded performance requirements, I:
- Utilized active listening skills to understand customer needs and concerns
- Empathized with customers and provided personalized solutions
- Continuously updated my product knowledge and skills to improve efficiency and effectiveness
By consistently meeting or exceeding performance metrics, I was able to provide high-quality service to customers, drive customer loyalty, and contribute to the overall success of the organization.
Customer Support Representative
01/2017 - 10/2017https://www.alorica.com/careers/jamaica
Jamaica
As a customer service representative, my primary responsibility was to provide exceptional support to customers, addressing their inquiries, concerns, and issues in a timely and professional manner. Key aspects of my role included:
-Responding to customer inquiries via phone, email, and chat.
- Resolving customer complaints and issues efficiently
-Meeting or exceeding performance metrics, such as first call resolution (FCR) rates, average handling time (AHT), and customer satisfaction (CSAT) scores.
To deliver results that met or exceeded performance requirements, I:
- Utilized active listening skills to understand customer needs and concerns
- Empathized with customers and provided personalized solutions
- Continuously updated my product knowledge and skills to improve efficiency and effectiveness
By consistently meeting or exceeding performance metrics, I was able to provide high-quality service to customers, drive customer loyalty, and contribute to the overall success of the organization.
Customer Support Representative
12/2018 - 07/2019https://www.tp.com/en-us/careers/work-from-home-opportunity/
Jamaica
This position was under telecommunications. I was a tech support team lead my job was to identify the customer issue and get it fixed through troubleshooting.
Leading a team of 8 customer support techs making sure that policies and guidelines were being followed.
As a team lead I had to also make sure that my team goals were being met.
Customer Support Representative
09/2019 - 05/2023https://hgs.cx/locations/jamaica/
Jamaica
I was a customer service advocate at HGS I did health insurances for Cigna and a little claims not in depth.
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
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