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Natalia

Top Rated

Customer Success Specialist

Colombia🇨🇴
•

$2,000–$2,499

About

Client Experience & Lifecycle Program Manager | 7+ Years of Experience in Customer Success, Legal Intake, and Cross-Functional Program Leadership

Industry Experience

Technology

Government Administration

CRM Software

Software Experience

Candidate Information

English Level

Conversational Fluency (B1/B2)

Roles Qualified For

Customer Success Specialist
Customer Success Manager
Customer Support Representative
Legal Assistant

Work Experience

Legal Assistant

05/2025 - Present

https://careers-abogadaalexandra.icims.com/jobs/search?hashed=-625889876

Legal Intake Assistant , responsible for reviewing, analyzing, and identifying cases that require humanitarian immigration strategies, such as VAWA, T Visa, U Visa Certification, Asylum, PIP, and CP

Client Experience Manager

Oct 2023 - Present · 2 yrs 5 mos

Specialist in Immigration cases using VAWA strategy, Y Visa, U Visa, Asylum

Account Manager

11/2022 - 11/2023

http://www.nub78.com

Colombia

Lifecycle Program Manager:

Lead end-to-end management of client lifecycle programs for top-tier networking and cybersecurity vendors, ensuring seamless delivery of services across the entire Customer Experience Lifecycle.

Oversee cross-functional teams to execute Business Process Outsourcing (BPO), Lifecycle Process Optimization (LPO), sales acceleration initiatives, and data analysis projects, aligning efforts with client goals and KPIs.

Collaborate with clients to customize lifecycle strategies, providing insights and recommendations based on performance data and business objectives.

Customer Support Representative

10/2021 - 11/2022

http://www.foundever.com

Colombia

English Agent

Provide professional support to customers regarding international FedEx shipments, ensuring timely and accurate resolution of inquiries.

Manage and track customer requests related to shipments, tracking, billing, customs, and delivery issues.

Communicate effectively with clients to clarify concerns, provide status updates, and guide them through shipping processes.

Licenses, Certifications & Awards

Candidate has no licenses, certifications or awards yet.

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