Natalia

Legal Intake Assistant , responsible for reviewing, analyzing, and identifying cases that require humanitarian immigration strategies, such as VAWA, T Visa, U Visa Certification, Asylum, PIP, and CP

Client Experience Manager

Oct 2023 - Present · 2 yrs 5 mos

Specialist in Immigration cases using VAWA strategy, Y Visa, U Visa, Asylum

Lifecycle Program Manager:

Lead end-to-end management of client lifecycle programs for top-tier networking and cybersecurity vendors, ensuring seamless delivery of services across the entire Customer Experience Lifecycle.

Oversee cross-functional teams to execute Business Process Outsourcing (BPO), Lifecycle Process Optimization (LPO), sales acceleration initiatives, and data analysis projects, aligning efforts with client goals and KPIs.

Collaborate with clients to customize lifecycle strategies, providing insights and recommendations based on performance data and business objectives.

English Agent

Provide professional support to customers regarding international FedEx shipments, ensuring timely and accurate resolution of inquiries.

Manage and track customer requests related to shipments, tracking, billing, customs, and delivery issues.

Communicate effectively with clients to clarify concerns, provide status updates, and guide them through shipping processes.