Natalia

Provided high-level administrative and receptionist support to a legal team, managing incoming calls, emails, and client inquiries with professionalism and discretion.

Scheduled and confirmed appointments, maintained calendars for attorneys, and ensured timely follow-ups with clients.

Assisted in organizing case files, data entry, and document preparation, maintaining accuracy and confidentiality.

Served as the first point of contact for potential clients, offering clear, empathetic communication while gathering intake information.

Collaborated with legal staff to streamline office processes and improve virtual client experiences.

Handled bilingual communications (if applicable), bridging language gaps for Spanish-speaking clients.

Hired as Assistant Manager to support bilingual (English–Spanish) operations in the roofing inspection sector after major storms.

Responsible for handling inbound and outbound calls with residential and commercial clients to schedule, confirm, and follow up on roof inspections.

Coordinated between customers, inspectors, and internal teams to ensure timely service and a smooth workflow.

Managed client data, handled objections, and provided clear and professional communication throughout the service process.

Supported administrative tasks and contributed to improving communication processes to enhance customer satisfaction and operational efficiency.

Conducted targeted prospecting to attract new students and families interested in English language programs, both online and in person.

Presented the academy’s value proposition to prospective clients through calls, live demos, and info sessions, adapting messaging to different age groups and cultural expectations.

Built strong relationships with parents and decision-makers, using empathy and product knowledge to guide them through the enrollment process.

Collaborated closely with academic and marketing teams to align messaging and boost conversion rates.

Tracked leads and maintained organized follow-ups using CRM tools, consistently meeting or exceeding monthly enrollment targets.

Contributed insights to improve promotional strategies based on feedback from prospects and market trends.

Led a dual role managing sales operations and guiding a team of English teachers to ensure both academic quality and business growth.

Designed and implemented sales strategies to increase student enrollment, including outreach campaigns, demo class coordination, and client follow-ups.

Trained and supported teaching staff to align classroom experience with the academy’s brand and marketing goals, improving conversion rates.

Conducted market research and community engagement to tailor messaging and promotions to local families.

Acted as a bridge between academic and sales departments, improving internal communication and client satisfaction.

Oversaw key client relationships, handled escalations, and analyzed performance data to optimize processes and team efficiency.

Serve as the main point of contact for clients, providing personalized assistance from initial inquiry to final delivery.

Prepare and manage quotes, follow up on leads, and ensure smooth communication between clients, the sales team, and production.

Coordinate with suppliers and designers in China to request, review, and approve CAD drawings and custom project details.

Support sales operations by tracking projects, organizing client files, and ensuring timely updates across all departments.

Maintain a strong focus on client satisfaction through clear communication, attention to detail, and proactive problem-solving.