Customer Success & Content Operations Specialist | 6+ Years in SaaS, Client Support & Platform Adoption
Natalia
Customer Success Manager
$2,640 – $3,790/mo
About
I have experience as a Customer Success Manager at COR, managing a portfolio of 30+ B2B clients across LATAM, leading onboarding, trainings, retention and adoption strategies for SMB, Mid-Market and Enterprise accounts. I also have experience working in global environments and speak Portuguese, Spanish and English.
Industry Experience
Broadcast Media Production & Distribution
Analytics Software
B2B Marketplace
CRM Software
Marketing Software
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Professional Fluency (B2/C1)
Additional Languages Supported
Spanish, Portuguese
Roles Qualified For
Work Experience
Customer Success Specialist
06/2024 - 06/2025https://projectcor.com/pt-br/home/
Brazil
Managed a portfolio of B2B clients using a SaaS project management platform, focusing on product adoption, engagement, and long-term client success.
Key responsibilities included:
• Leading onboarding and training sessions for new client teams
• Building strong relationships with stakeholders and project managers
• Monitoring customer success metrics and platform usage to identify opportunities for improvement
• Providing proactive support and implementing action plans to increase product adoption
• Collaborating with Sales, Product, and Support teams to resolve issues and improve the customer experience
Focused on ensuring clients maximize the value of the platform and achieve their operational goals.
Account Executive
12/2023 - 07/2024http://rapiboy.com/
Responsible for developing commercial relationships with clients in the logistics and technology sectors.
Key activities included:
• Conducting client meetings and platform demonstrations
• Identifying business opportunities and preparing commercial proposals
• Supporting new client onboarding and adoption of the platform
• Implementing client retention strategies to strengthen long-term partnerships
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