Project Manager | 7+ Years in Customer Success, Client Onboarding, Training & B2B Operations

-Coordinate cross-functional teams across account management, strategy, design, and

production to ensure successful project execution and on-time delivery.

-Develop and manage project timelines, proactively identifying risks, adjusting priorities, and

supporting delivery planning in collaboration with internal stakeholders.

-Lead operational coordination for internal initiatives, ensuring alignment with processes,

workflows, and organizational objectives.

-Facilitate communication and collaboration between multidisciplinary teams to support

efficient execution and maintain project momentum in fast-paced environments.

-Oversee quality assurance processes for creative and marketing assets through workflow

management and review platforms, ensuring accuracy and compliance with project standards.

-Contribute to process improvement initiatives by identifying operational gaps and supporting

workflow optimization efforts.

-Support execution of culturally focused marketing and advertising campaigns within the

pharmaceutical industry, primarily targeting diverse and underrepresented communities

across the US market.

-Participate in client-facing and internal meetings to support project alignment, stakeholder

communication, and execution planning.

-Led B2B onboarding and account management initiatives for US-based clients across multiple

service lines.

-Coordinated cross-functional communication to ensure smooth onboarding experiences and

successful product adoption.

-Developed client engagement strategies focused on improving customer satisfaction and

reducing churn.

-Managed relationships with stakeholders across diverse industries and regional markets

within the US.

-Contributed to operational improvements that enhanced customer experience and long-term

client retention.

-Delivered onboarding, training, and ongoing support to Cisco US-based employees on a data

analytics and reporting platform, ensuring successful adoption and effective tool utilization.

-Facilitated tailored training sessions aligned with regional needs, business objectives, and

industry-specific use cases to support operational success.

-Served as a primary point of contact for process and service-related inquiries, providing

guidance to improve reporting usage and data interpretation capabilities.

-Conducted follow-ups, refresher sessions, and continuous engagement initiatives to reinforce

product adoption and address evolving user needs.

-Collaborated with internal stakeholders to optimize user experience, strengthen engagement,

and support long-term platform proficiency

-Designed and executed training programs and enablement strategies focused on

maximizing client outcomes and supporting business performance objectives.

-Led onboarding and adoption initiatives for new services, driving engagement and

successful implementation across teams.

-Collaborated cross-functionally with multiple stakeholders to coordinate projects, streamline

processes, and support operational initiatives.

-Developed scalable training frameworks, learning agendas, and team-specific

methodologies tailored to diverse operational needs.

-Conducted 1:1 coaching sessions, knowledge assessments, and continuous learning

initiatives to reinforce proficiency and performance.

-Created audiovisual training content and supporting materials to enhance knowledge

transfer and user engagement.

-Participated in quarterly business reviews to evaluate success metrics, track ongoing

initiatives, and support future planning strategies.

-Managed post-sales relationships for Cisco US-based and global B2B accounts, providing

onboarding, training, and ongoing support to ensure successful customer experiences

throughout the lifecycle.

-Built and maintained strategic client relationships through a high-touch engagement

approach focused on customer satisfaction, retention, and long-term partnership growth.

-Developed account prioritization strategies to optimize resource allocation, improve

operational efficiency, and support effective time management across multiple initiatives.

-Leveraged project coordination and stakeholder management skills to support customer

success initiatives, track engagement metrics, and drive successful outcomes.

-Collaborated cross-functionally to strengthen operational alignment and deliver business

value across Cisco products and service offerings.

-Provided customer support and account assistance for US-based clients within the financial

services industry, ensuring alignment with business expectations and service standards.

-Supported compliance-related processes in accordance with PCI standards and operational

requirements.

-Maintained consistent KPI performance while managing multiple client requests and

priorities in a fast-paced environment.

-Developed strong time management, communication, and problem-solving skills through

direct client interaction and issue resolution.