10+ years delivering high-quality support across hospitality, tech, and retail
Nicholas
Data Analyst
About
Data Analyst
About
Industry Experience
SaaS Platforms
Customer Experience (CX) Software
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
Spanish
Roles Qualified For
Trusted by GTM teams at:
https://www.iconentgrp.com/
• Delivered high-volume customer support to an average of 90-130 guests per shift, resolving issues and processing transactions with a 95%+ satisfaction rate
• Resolved customer concerns and escalations, contributing to a 20% increase in repeat business
• Adapted quickly to new software and CRM tools, including reservation and ticketing platforms
https://barcelonawinebar.com/
• Mentored and trained 20+ new team members, reducing onboarding time by 30% and improving retention
• Regularly exceeded sales goals by 10-15% through upselling and service-focused recommendations
• Coordinated 50+ private events, ranging from 20 to 150 people, with 100% positive feedback from clients
https://hellofyllo.com/
• Supported internal teams and clients by managing, organizing, and accurately updating large datasets using GSuite and internal systems
• Responded promptly to data-related inquiries, ensuring clear communication and timely fulfillment of client requests
https://www.renoworks.com/
• Applied customer service expertise from hospitality to create authentic connections and build trust with prospects
• Prospected and qualified leads through outbound outreach, managing high-volume calls, emails, and LinkedIn sequences to build pipeline opportunities
www.google.com
- Conduct quality assurance reviews of work orders against a 14 point compliance checklist, flagging errors and routing corrections while maintaining an error rate consistently under 2%, well below the 95% accuracy threshold required
- Exceed daily production targets of 80 initial reviews and 80 resolutions, routinely surpassing both quotas while sustaining sub 1% error rates across high volume output
- Contributed to the development of a newly established QA function, adapting to evolving policies and procedures as the team identified and resolved process gaps from the ground up