Nicholas
Virtual Assistant
$2,352.94 - $4,117.65
About
10+ years delivering high-quality support across hospitality, tech, and retail
Industry Experience
SaaS Platforms
Customer Experience (CX) Software
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Customer Support Representative
10/2022 - 06/2023https://www.iconentgrp.com/
• Delivered high-volume customer support to an average of 90-130 guests per shift, resolving issues and processing transactions with a 95%+ satisfaction rate
• Resolved customer concerns and escalations, contributing to a 20% increase in repeat business
• Adapted quickly to new software and CRM tools, including reservation and ticketing platforms
Operations Analyst
04/2018 - 12/2022https://barcelonawinebar.com/
• Mentored and trained 20+ new team members, reducing onboarding time by 30% and improving retention
• Regularly exceeded sales goals by 10-15% through upselling and service-focused recommendations
• Coordinated 50+ private events, ranging from 20 to 150 people, with 100% positive feedback from clients
Data Analyst
11/2021 - 07/2022https://hellofyllo.com/
• Supported internal teams and clients by managing, organizing, and accurately updating large datasets using GSuite and internal systems
• Responded promptly to data-related inquiries, ensuring clear communication and timely fulfillment of client requests
Sales Representative
06/2025 - 09/2025https://www.renoworks.com/
• Applied customer service expertise from hospitality to create authentic connections and build trust with prospects
• Prospected and qualified leads through outbound outreach, managing high-volume calls, emails, and LinkedIn sequences to build pipeline opportunities
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
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