10+ years delivering high-quality support across hospitality, tech, and retail
Nicholas
Data Analyst
$4,760 – $6,500/mo
About
Results driven operations professional with 10+ years of experience across hospitality and technology, known for maintaining high accuracy standards in fast-paced, high volume environments. Proven track record of exceeding performance targets, improving processes, and reducing onboarding time through structured training and documentation. Strong communicator with experience collaborating across teams, managing complex workflows, and consistently delivering above required benchmarks.
Industry Experience
SaaS Platforms
Customer Experience (CX) Software
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Customer Support Representative
10/2022 - 06/2023https://www.iconentgrp.com/
• Delivered high-volume customer support to an average of 90-130 guests per shift, resolving issues and processing transactions with a 95%+ satisfaction rate
• Resolved customer concerns and escalations, contributing to a 20% increase in repeat business
• Adapted quickly to new software and CRM tools, including reservation and ticketing platforms
Operations Analyst
04/2018 - 12/2022https://barcelonawinebar.com/
• Mentored and trained 20+ new team members, reducing onboarding time by 30% and improving retention
• Regularly exceeded sales goals by 10-15% through upselling and service-focused recommendations
• Coordinated 50+ private events, ranging from 20 to 150 people, with 100% positive feedback from clients
Data Analyst
11/2021 - 07/2022https://hellofyllo.com/
• Supported internal teams and clients by managing, organizing, and accurately updating large datasets using GSuite and internal systems
• Responded promptly to data-related inquiries, ensuring clear communication and timely fulfillment of client requests
Sales Representative
06/2025 - 09/2025https://www.renoworks.com/
• Applied customer service expertise from hospitality to create authentic connections and build trust with prospects
• Prospected and qualified leads through outbound outreach, managing high-volume calls, emails, and LinkedIn sequences to build pipeline opportunities
Business Operations Analyst
11/2025 - Presentwww.google.com
- Conduct quality assurance reviews of work orders against a 14 point compliance checklist, flagging errors and routing corrections while maintaining an error rate consistently under 2%, well below the 95% accuracy threshold required
- Exceed daily production targets of 80 initial reviews and 80 resolutions, routinely surpassing both quotas while sustaining sub 1% error rates across high volume output
- Contributed to the development of a newly established QA function, adapting to evolving policies and procedures as the team identified and resolved process gaps from the ground up
Trusted by GTM teams at:
