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Nikolas

Top Rated

Customer Support Representative

Canada🇨🇦
•

$1,764.71 - $3,529.41

About

Over ten (10) years of experience in warehouse, inventory, customer service and logistics using WMS such as SAP ERP. Also verse in

Industry Experience

Transportation & Logistics

Outbound Sales Agency

Software Experience

Candidate Information

Availability

Part-Time, Full-Time

English Level

Native Fluency (C2)

Additional Languages Supported

Other

Roles Qualified For

Customer Support Representative
Sales Representative
Operations Analyst
Operations Coordinator
Operations Manager

Work Experience

Sales Representative

01/2025 - 08/2025

https://wemakefairoffers.com/

appointment setting for real estate company that focusing on bulk buying and resale of residential and commercial properties using Google Suite, Salesforce, HubSpot, Microsoft Teams.

- increased average monthly acquisition from 3 to 5 units

- maintained favourable KPI results for the entire 8month period of employment including

Contact rate

Qualification rate

Appointment set rate.

Show-up rate

pipeline contribution increased by 30%

revenue influence increased by 40%

Sales Representative

01/2023 - 04/2024

www.rent2ownservices.com

Sales Representative for a credit restoration service company in America using Google Suite, Salesforce. Apollo.

- Appointment / consultation set rate – increased successful transitions to credit specialists from a daily avg of 6 to 8

- sustained faourable KPI results for the entire 16 month period

- achieved top sales Rep for 6 months, averaging daily sales of 3

- consistently achieved bonus based pay of 4 or more sales per day

Operations Manager

02/2021 - 08/2025

www.heineken.com

Jamaica

- Managed Inventory in excess of CAD$4M on average; coordinating receipts from parent companies to distribute to customers and consumers in trade using SAP, Microsoft Suite, Power Bi.

Achieved quarterly awards for Best Distribution Center; Q3 2015,Q1 2016 and Q1 2017.

- maintained a delivery effectiveness of >97% daily, i/e less than 3% unfulfilled orders

- Managed and improved excellence in order-to-cash and supply chain planning which improved KPI results

- Managed all 3rd party warehousing, logistics and transportation relationships from procurement, contractual arrangements and Service Level Agreements

- Built formidable customer/consumer relationships through actively reducing and assiduously resolving delivery discrepancies.

- Ensured development of team members' knowledge and performance capacity through departmental cross training, competency gap analysis and succession planning. This resulted in performance excellence, reward and recognition and promotion.

- Oversaw all equipment, machinery and fleet required to manage two(2) warehouses appx 60,000-75,000 sq. ft. with maximum storage capacity of 125,000 cases and annual shipping volumes of 1.2 million cases.

- Secured company assets (minimize and eliminate chronic pilferage) by effectively managing KPIs and improving process and process adherence.

- Collaborated with internal stakeholders (Sales, Finance, Marketing managers) to achieve and communicate business Sales and Operations targets.

- Recognized for clear, persuasive communication — able to adapt presentation style and content to effectively engage both operational teams and executive leadership.

Operations Manager

05/2017 - 02/2021

www.heineken.com

Jamaica

- Realized savings of CAD$520K in 2019 & 2020 by resolving supply inefficiencies through the Missing Pints project using Kaizen business philosophy. This resulted in bolstered business confidence and customer satisfaction.

Reduced bad cost by actively monitoring and impacting Key Performance Indicators including (but not limited to):

Case Fill Rate.

On time in full (OTIF) deliveries of the Perfect order i.e right quantity, right place, right time.

Inventory Accuracy.

Sales Volumes Delivered (Sell In to distributor).

- Improved delivery efficiency by reducing residency time on route to market delivery units by 50% from 4hrs to 2hrs. this resulted in increase timely order fulfilment (0 open orders >45hrs)

- Improved accuracy in production planning data to eliminate unplanned downtime to production. simplify inventory reconciliation processes resulting in fast and accurate data for planning.

- Verse with SAP, Microsoft Suite, Power Bi.

Operations Manager

11/2013 - 05/2017

www.redstripe.com

Jamaica

Managed Inventory in excess of CAD$4M on average; coordinating receipts from parent companies to distribute to customers and consumers in trade.

Achieved quarterly awards for Best Distribution Center; Q3 2015,Q1 2016 and Q1 2017.

Managed and improved excellence in order-to-cash and supply chain planning which improved KPI results

Managed all 3rd party warehousing, logistics and transportation relationships from procurement, contractual arrangements and Service Level Agreements

Built formidable customer/consumer relationships through actively reducing and assiduously resolving delivery discrepancies.

Ensured development of team members' knowledge and performance capacity through departmental cross training, competency gap analysis and succession planning. This resulted in performance excellence, reward and recognition and promotion.

Oversaw all equipment, machinery and fleet required to manage two(2) warehouses appx 60,000-75,000 sq. ft. with maximum storage capacity of 125,000 cases and annual shipping volumes of 1.2 million cases.

Secured company assets (minimize and eliminate chronic pilferage) by effectively managing KPIs and improving process and process adherence.

Collaborated with internal stakeholders (Sales, Finance, Marketing managers) to achieve and communicate business Sales and Operations targets.

Recognized for clear, persuasive communication — able to adapt presentation style and content to effectively engage both operational teams and executive leadership.

Verse with SAP, Microsoft Suite, Power Bi.

Licenses, Certifications & Awards

Project Management Certification

Other
Support Team Leadership

Project Management Institute of America

09/2023

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