Nikolas
Customer Support Representative
$1,764.71 - $3,529.41
About
Over ten (10) years of experience in warehouse, inventory, customer service and logistics using WMS such as SAP ERP. Also verse in
Industry Experience
Transportation & Logistics
Outbound Sales Agency
Software Experience
Candidate Information
Availability
Part-Time, Full-Time
English Level
Native Fluency (C2)
Additional Languages Supported
Other
Roles Qualified For
Work Experience
Sales Representative
01/2025 - 08/2025https://wemakefairoffers.com/
appointment setting for real estate company that focusing on bulk buying and resale of residential and commercial properties using Google Suite, Salesforce, HubSpot, Microsoft Teams.
- increased average monthly acquisition from 3 to 5 units
- maintained favourable KPI results for the entire 8month period of employment including
Contact rate
Qualification rate
Appointment set rate.
Show-up rate
pipeline contribution increased by 30%
revenue influence increased by 40%
Sales Representative
01/2023 - 04/2024www.rent2ownservices.com
Sales Representative for a credit restoration service company in America using Google Suite, Salesforce. Apollo.
- Appointment / consultation set rate – increased successful transitions to credit specialists from a daily avg of 6 to 8
- sustained faourable KPI results for the entire 16 month period
- achieved top sales Rep for 6 months, averaging daily sales of 3
- consistently achieved bonus based pay of 4 or more sales per day
Operations Manager
02/2021 - 08/2025www.heineken.com
Jamaica
- Managed Inventory in excess of CAD$4M on average; coordinating receipts from parent companies to distribute to customers and consumers in trade using SAP, Microsoft Suite, Power Bi.
Achieved quarterly awards for Best Distribution Center; Q3 2015,Q1 2016 and Q1 2017.
- maintained a delivery effectiveness of >97% daily, i/e less than 3% unfulfilled orders
- Managed and improved excellence in order-to-cash and supply chain planning which improved KPI results
- Managed all 3rd party warehousing, logistics and transportation relationships from procurement, contractual arrangements and Service Level Agreements
- Built formidable customer/consumer relationships through actively reducing and assiduously resolving delivery discrepancies.
- Ensured development of team members' knowledge and performance capacity through departmental cross training, competency gap analysis and succession planning. This resulted in performance excellence, reward and recognition and promotion.
- Oversaw all equipment, machinery and fleet required to manage two(2) warehouses appx 60,000-75,000 sq. ft. with maximum storage capacity of 125,000 cases and annual shipping volumes of 1.2 million cases.
- Secured company assets (minimize and eliminate chronic pilferage) by effectively managing KPIs and improving process and process adherence.
- Collaborated with internal stakeholders (Sales, Finance, Marketing managers) to achieve and communicate business Sales and Operations targets.
- Recognized for clear, persuasive communication — able to adapt presentation style and content to effectively engage both operational teams and executive leadership.
Operations Manager
05/2017 - 02/2021www.heineken.com
Jamaica
- Realized savings of CAD$520K in 2019 & 2020 by resolving supply inefficiencies through the Missing Pints project using Kaizen business philosophy. This resulted in bolstered business confidence and customer satisfaction.
Reduced bad cost by actively monitoring and impacting Key Performance Indicators including (but not limited to):
Case Fill Rate.
On time in full (OTIF) deliveries of the Perfect order i.e right quantity, right place, right time.
Inventory Accuracy.
Sales Volumes Delivered (Sell In to distributor).
- Improved delivery efficiency by reducing residency time on route to market delivery units by 50% from 4hrs to 2hrs. this resulted in increase timely order fulfilment (0 open orders >45hrs)
- Improved accuracy in production planning data to eliminate unplanned downtime to production. simplify inventory reconciliation processes resulting in fast and accurate data for planning.
- Verse with SAP, Microsoft Suite, Power Bi.
Operations Manager
11/2013 - 05/2017www.redstripe.com
Jamaica
Managed Inventory in excess of CAD$4M on average; coordinating receipts from parent companies to distribute to customers and consumers in trade.
Achieved quarterly awards for Best Distribution Center; Q3 2015,Q1 2016 and Q1 2017.
Managed and improved excellence in order-to-cash and supply chain planning which improved KPI results
Managed all 3rd party warehousing, logistics and transportation relationships from procurement, contractual arrangements and Service Level Agreements
Built formidable customer/consumer relationships through actively reducing and assiduously resolving delivery discrepancies.
Ensured development of team members' knowledge and performance capacity through departmental cross training, competency gap analysis and succession planning. This resulted in performance excellence, reward and recognition and promotion.
Oversaw all equipment, machinery and fleet required to manage two(2) warehouses appx 60,000-75,000 sq. ft. with maximum storage capacity of 125,000 cases and annual shipping volumes of 1.2 million cases.
Secured company assets (minimize and eliminate chronic pilferage) by effectively managing KPIs and improving process and process adherence.
Collaborated with internal stakeholders (Sales, Finance, Marketing managers) to achieve and communicate business Sales and Operations targets.
Recognized for clear, persuasive communication — able to adapt presentation style and content to effectively engage both operational teams and executive leadership.
Verse with SAP, Microsoft Suite, Power Bi.
Licenses, Certifications & Awards
Project Management Certification
Project Management Institute of America
09/2023
Videos
Candidate has no videos yet.
Trusted by GTM teams at:

