Nimi

Delivered Tier 1 & Tier 2 technical support for 260+ users, achieving a 92% customer

satisfaction rating.

Collaborated with account managers to resolve recurring customer issues, reducing

churn risk by 15%.

Designed and delivered training sessions that improved client adoption of cloud-based

tools by 30%.

Documented solutions and built knowledge base articles, enhancing self-service and

reducing support tickets.

Partnered with product and engineering teams to escalate customer feedback into

product

Customer Onboarding & Training

Renewals & Retention Strategies

Relationship Management

Customer Journey Mapping

Data-Driven Insights & Reporting

Cross-Functional Collaboration

CRM Tools (HubSpot, Salesforce, Zendesk)

Automation & Process Optimization

Achieved 125% of quarterly sales targets through consistent outreach and client relationship building.

Developed and maintained relationships with over 100+ active clients, resulting in a 30% increase in repeat business.

Presented and demonstrated product features to clients, tailoring pitches to their specific business needs.

Used Salesforce CRM to manage leads, track progress, and generate sales performance reports.

Collaborated with marketing teams to develop effective promotional campaigns that boosted product visibility.