Nnamani
Technical Support Specialist
$1,058.82 - $2,352.94
About
+4 Years as a AI Engineer | Tech support specialist
Industry Experience
Manufacturing & Industrial
Software Experience
Candidate Information
Availability
Full-Time, Part-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Work Experience
Customer Support Representative
04/2024 - 12/2024www.speedaf.com.ng
Nigeria
Key Achievements
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
★ Delivered 24/7 first-tier support to multiple partners, improving client retention by 15%
★ Reduced resolution time by 50% through automated troubleshooting and remote screen-sharing tools
★ Boosted team productivity by 30% and cut error rates by 25% through workflow optimization and task delegation
Client Support & Troubleshooting
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
► Orchestrated 24/7 remote desktop support, resolving diverse technical issues in real time
► Delivered diagnostics for complex software issues using advanced troubleshooting tools
► Escalated priority cases based on client specifications, enhancing client satisfaction
Workflow Optimization & Productivity
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
► Streamlined prioritization of conflicting tasks, reducing errors by 25%
► Improved knowledge sharing within the support team through structured processes
► Enhanced customer experience by ensuring timely communication and resolution
Technical Expertise Applied
‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾‾
► Remote Desktop Support Tools | Software Diagnostics | Troubleshooting Frameworks
► Workflow Automation | Escalation Management | Client Interaction Handling
Licenses, Certifications & Awards
MAKE Intermediate
MAKE
07/2025
Videos
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