Customer Support Manager
Industry Experience
Retail & E-Commerce
Professional Services
Healthcare & Life Sciences
Manufacturing & Industrial
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Native Fluency (C2)
Roles Qualified For
Trusted by GTM teams at:
https://www.ltvplus.com/
I provide customer support by responding to and resolving customer inquiries and issues received via live chat, email, and phone calls.
I guide customers through diagnostic steps to identify and resolve technical problems with their smart home devices, such as smart lights, thermostats, security cameras, and voice assistants.
I escalate complex or unresolved technical issues to specialized internal teams, like Tier 2 support or engineering, making sure to follow all established protocols.
I disseminate accurate and comprehensive information to customers regarding our product features, functionalities, specifications, and service offerings.
I proactively educate customers on how to optimally use their smart home products, providing useful tips, best practices, and updates on new features.
I meticulously document all customer interactions, inquiries, issues, and resolutions within our designated CRM system.
https://home.globelifeinsurance.com/
As a Sales Representative at Global Life, my primary goal is to help individuals and families secure their financial future. Here's a breakdown of what I do day-to-day:
I generate and prospect leads by actively identifying and engaging with potential clients. This means I'm constantly seeking out new connections through referrals, networking events, online platforms, and direct outreach.
I conduct in-depth consultations to truly understand my prospective clients. I assess their financial situation, current life stage, long-term financial goals, and specific insurance needs, whether it's for life, health, or critical illness coverage.
I maintain an expert-level understanding of all Global Life's insurance products. I know the policy features, benefits, terms, exclusions, and pricing inside and out.
I customize and present insurance solutions that directly address my clients' unique needs. I make sure to explain complex policy details, benefits, and costs in a clear, easy-to-understand way.
I manage the entire sales process from our very first contact to the policy being issued. This includes initiating follow-up communications, effectively handling any client objections, and expertly closing sales. I also help clients complete all necessary applications and paperwork accurately.
https://www.workbetternow.com/
As an Executive Assistant I provided high-level administrative support to top executives
• Calendar Management: Organizing the executive's schedule, including meetings,
appointments, and events.
• Communication Handling: Managing emails, phone calls, and messages, and responding to
routine inquiries.
• Meeting Coordination: Arranging meetings, preparing agendas, and distributing material.
• Travel Arrangements: Planning and coordinating travel for the executive.
• Document Preparation: Drafting, proofreading, and editing documents and reports.
https://www.creditclerk.com/
•As a Credit Specialist, I was continuously assessing creditworthiness of customers, analyzing
financial statements, and making recommendations on credit limits. I was also monitoring
existing clients' credit data, ensuring compliance with credit policies, and communicating
with clients to resolve credit issues. Additionally, I was preparing detailed reports on credit
risk and collaborating with the sales team to manage credit applications.
https://www.alorica.com/
Jamaica
•Managing a team of 24 customer support representatives.
•Providing training and coaching to team members.
•Handling escalated customer inquiries and complaints.
•Monitoring team performance and providing feedback.
•Developing and implementing strategies to improve customer satisfaction.
•Analyzing customer data to identify trends and areas for improvement.
•Collaborating with other departments to resolve complex customer issues.
•Maintaining accurate records of customer interactions and team performance.
University Of The People
04/2022
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