Odecia

In this role, my responsibilities include supporting customers by professionally handling inquiries related to loan assessments and account information. I provide clear, accurate, and timely information to help customers understand loan eligibility, application status, and required documentation.

I assist clients throughout the inquiry process by addressing concerns, answering questions, and ensuring they feel informed and supported at every stage.

I am responsible for maintaining a high level of customer satisfaction by actively listening to customer needs, identifying appropriate solutions, and resolving issues efficiently while adhering to company policies and compliance standards. This includes documenting interactions accurately, escalating complex cases to the relevant departments when necessary, and following up to ensure proper resolution.

Additionally, I utilize internal systems and tools to review customer records, update account information, and track inquiries, ensuring accuracy and consistency across platforms. I consistently maintain professionalism, confidentiality, and attention to detail, particularly when handling sensitive financial information. Through strong communication, problem-solving, and time management skills, I contribute to a positive customer experience while supporting overall operational goals.

I was responsible for managing medical billing processes to ensure that patients’ insurance information was accurately verified and properly processed prior to services being rendered.

This included confirming insurance eligibility, verifying coverage for requested laboratory tests, and ensuring all necessary authorizations were obtained in accordance with insurance provider guidelines and healthcare regulations.

I worked closely with patients to explain coverage details, address billing-related questions, and provide clarity regarding test approvals, helping to reduce delays and prevent claim rejections. In addition to billing responsibilities,

I processed medical samples by following established protocols to ensure accuracy, proper labeling, and compliance with safety and quality standards.

I also prepared patients for sample collection by providing clear instructions, maintaining a calm and professional environment, and ensuring patient comfort throughout the process.

My role required strict attention to detail, confidentiality, and professionalism, particularly when handling sensitive medical and insurance information. Through effective communication, organization, and adherence to procedures, I contributed to efficient workflow operations and a positive patient experience.

Provided customer support for billing-related inquiries, efficiently routing clients to the relevant departments while utilizing tools such as DART, AYE Tool, and Cisco.