Odelia

I worked as a customer service agent. My job purpose was to walk customers

through the setting up of their ring alarm home security sensors, security cameras and deadbolt locks, troubleshooting whatever issues

they may have experienced and scheduled a technician if needed. I was then promoted to the technical support team where we went in dept with all applications and apps linked with the company. we had to log into the system to fix issues which manually walking customers through steps could not solve. I was then transferred to the RedRoof Inn department where I was at first a reservation agent booking, extending and cancelling stays for our guests however I was promoted to their guest relations team within the same account which was the final point of contact for all customers and we were responsible for handling all issues customers had whether it was an issue with the room they got, customer service at the location, a refund etc we were the last point of contact for them for any issues they might have experienced with their reservation or their stay.. I was then promoted and in training to become a trainer for that branch for the onboarding of new Amazon and RedRoof Inn agents However based on a car accident i was involved in was forced to resigned.

ALORICA-JAMAICA AGENT SERVICE LIMITED

June 2012 -March 2020

I worked on various accounts as a Customer Service Executive where my job

purpose was to analyze and troubleshoot various issues customers would call

in about. The first account i worked on was Comcast. my role was to help issues that may have affected their Wireless Network (internet), walking them through setting up their cable boxes and activated the services on their tv screens. I was also a part of the phone lines activation team. I was later transferred to the billing department for Comcast and also a part of the test run team that was there to pitch soft sales to customers who may have had only one line of business with us and service with other providers to try and have them bundle everything within the Comcast service. After that I was Transferred to the Vivint Smart Home Department where I started off as a technical Support agent and was later promoted to being a supervisor on that department