Oliver
Customer Support Representative
$1,764.71
About
Customer Support Expert | 8+ Years in Tech & Banking
Industry Experience
Telecommunications
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Near-Native Fluency (C1/C2)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Customer Support Representative
08/2019 - 07/2025https://www.tp.com/es-co/ubicaciones/colombia/carreras/?utm_source=GOOGLE&utm_medium=AWARENESS-PAID&utm_campaign=GOOGLE_GPM_CAMPAIGN_COL_FERIAS_25_NOV26&utm_content=ADGROUP1_AD1_GOOGLE_GPM_AWARENESS_BOG_FERIAS_25_NOV26&gad_source=1&gad_campaignid=23284346541&gbraid=0AAAAADHI7hTXnjtAsTQuabYbGwJ945k8S&gclid=Cj0KCQiAxJXJBhD_ARIsAH_JGjgJZwGaikbn0mD-lGhI6tRM-xgBdF1jtS8dlOFRSjS2cpIi5YssBY8aAl1IEALw_wcB
Colombia
Addressed a wide range of issues through CRM independently or by collaborating with engineering
teams regarding a product offered by a large US tech company. These escalations came from internal
sources or directly from large customers. Built relationships with top customers to ensure satisfaction,
quick resolution, personalized service, and effective use of the product. Achieved several "Employee of
the Month" awards and customer recognition due to trustworthiness and managed by the largest
customers by purchase volume due to high performance and reliability.
Customer Support Representative
08/2017 - 12/2018https://www.scotiabank.com/global/es/gbscolombia.html
Colombia
Resolved over 60 daily banking inquiries with high percentage of first‐contact resolution. Empowered
customers to adopt digital‐banking tools, increasing customer satisfaction to further cement first contact
resolution while maintaining QA metrics.
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
Videos
Candidate has no videos yet.
Trusted by GTM teams at:
