Orbe

Led the creation and execution of cultural events, festivals, and educational initiatives, combining creative direction with technical production in sound, lighting, and media. Coordinated multidisciplinary teams, developed project proposals and digital content, and delivered community-focused programs that strengthened audience engagement, production quality, and social impact across Medellín. with creative direction.

Customer Service Representative at BPO Konecta, supporting Verizon clients. Provided high-quality customer support through phone, email, and chat, resolving inquiries related to billing, account management, and service troubleshooting. Recognized as Top 1 agent in May and June, generating over $7,500 in upsales and cross-sales while consistently exceeding KPIs in customer satisfaction and resolution time.

Led the organization and production of cultural and musical events focused on folkloric games, performing arts, and visual arts. Managed annual programming, artist coordination, technical production (sound, lighting, staging), event legalization, and reporting to cultural authorities. Successfully delivered multiple sold-out events, strengthening community engagement and partnerships with artists, sponsors, and public institutions.