Osiris
Customer Success Specialist
$1,882.35
About
5+ Years in Tech Support | WordPress, Domains, Google Workspace and IT Help Desk roles| Strong Problem-Solving Skills
Industry Experience
Cloud Computing Platforms
Computer & Network Security
Data Infrastructure & Analytics
IT Services & IT Consulting
IT System Operations & Maintenance
Software Experience
Candidate Information
Availability
Full-Time
Work Arrangement
Remote
English Level
Professional Fluency (B2/C1)
Additional Languages Supported
Spanish
Roles Qualified For
Work Experience
Support Engineer
02/2023 - 09/2025https://www.hostpapa.com.mx/
Canada
The Functionary March 2024- September 2025
IT Analyst and Technical Support Engineer L1.5.
Azure and AD DS support, I was able to provide solutions for users with their accounts, using ServiceNow to create, open, resolve, and close incoming tickets. I was in charge of creating new accounts, OUs, and new groups. I would like to mention that I was able to manage their policies
Monitoring servers, receiving failure server reports, adding printers for users, or a specific floor, or building.
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VPN Installation and troubleshooting
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Users creating and policies management
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SNOW usage
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O365 management
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Remote assistance to the users
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Software installation
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DUO MFA support
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Adding users to Azure groups
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Software and Hardware support
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Diagnose host issues for users
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Reset PW
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CRM tickets
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Citrix support and troubleshooting
Hostpapa July 2024- January 2025.
IT support.
As IT support I provided different customer support and Tech support assistance for companies like Aplus, Digital Space, Eazy Hosting, Bell Canada, TX 7, Consolidated Communications, and Others.
My main tech support was related to Domains, DNS, Email configuration, Server settings, MySQL, Websites, WordPress, SSL, VoIP, Databases, Dreamweaver, Domain migration, Domain security, and Email maintenance.
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Resolving small business email and domain problems
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Checking HTML, PHP, and WordPress plugins
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Email configuration
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Providing security protocol for websites and email (SSL, SSL/TLS, SPF, DKIM and DMARC)
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Supporting our internal Website builder
Cognizant. December 2022- May 2024 Health Insurance Account 17 months working at Cognizant for a Health insurance account, handling calls for patients that needed transport and interpreting services, also speaking with Case Managers, Adjusters, Field investigators, and attorneys, providing support, providing solutions on the processes for the patients, scheduling transport, dispatching and providing support for the drivers, providing resolution for different
Customer Support Representative
06/2019 - 12/2022https://www.telusdigital.com/about/locations/el-salvador
El Salvador
Google Support
I worked for Google at Telus for one year. I worked directly with Big customers (people who owned big companies worldwide), providing support for the Google Workspace Suite and upselling skills.
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Using CRM
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Providing Google Workspace support
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Support for Domains, DNS, adding txt records and others
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Upselling new feature for the customers
Licenses, Certifications & Awards
Candidate has no licenses, certifications or awards yet.
Videos
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