Pablo

BDC Service Rep – TRUE BDC LLC (Remote, USA)

Booked U.S. dealership appointments via cold/warm calls for customer service assurance.

Handled 300+ calls daily, maintaining a consistent appointment-setting rate of 15+ per day.

Used Cox Automotive CRM and DriveCentric to track leads, monitor performance, and improve follow-up efficiency.

Maintained a 90%+ data accuracy rate in CRM updates, reducing lead leakage.

Success story: Recognized as a top caller in the team within the first 60 days for consistently surpassing daily booking targets.

Sales Manager – World Wide BDC (Remote, USA)

Scaled the Colombian sales team from 6 to 50+ reps in under 4 months, implementing training programs and performance tracking.

Boosted overall company revenue by 60% through improved conversion processes and outbound strategies.

Managed lead generation and appointment setting for top automotive brands: Ford, BMW, Mercedes, Kia, Hyundai.

Increased lead-to-appointment conversion rate by 25% through call script optimization and CRM-driven follow-ups.

Oversaw 350+ inbound and outbound calls daily, hitting 15+ appointment bookings per day.

Tools: HubSpot CRM, DriveCentric, Slack.

Success story: Built the Colombian operation from scratch that began with 6 people and at last became 50+ people, this was including the change of offices and spaces where i guided through the USA investors through the process and recommended better pricing on where to establish the new operations.

Director of Innovations & Development – Contento BPS

Directed a team of 8 direct reports and influenced 20+ indirectly across operations, sales, and IT.

Closed B2B accounts with banks, telcos, and insurance clients, delivering 8+ automation projects in customer service and back office.

Implemented CRM & automation tools (Salesforce, Zoho, RPA solutions), improving process efficiency by 30%.

Managed a portfolio worth $5M+ in contracts across Colombia and LatAm.

Success story: Led the automation of a client’s claims process, cutting handling time from 48h to 8h, which directly improved NPS scores by 22%. We took slow processes that people executed in banks as repetitive tasks and for other clients to make automation for them that took seconds to execute the same tasks and reduced operative personnel too.

Admin Manager – Medicated CBD SAS (Colombia)

Increased B2B and retail sales by 40% through wholesale supply agreements and international channel development.

Managed daily operations for 3 retail stores, including inventory, payroll, and supplier relations.

Trained and supervised 10+ employees across sales and customer service.

Built the initial store concept and retail SOPs, creating a scalable model for new locations.

Tools: Alegra(finance), Excel (inventory & reporting), Shopify & Instagram/FB (e-commerce).

Success story: Designed and launched the flagship store that became the highest revenue location, accounting for 45% of total company sales. Started with one store and ended up having 3 open stores.