Pamela

As an Executive Assistant, I was responsible for providing high-level administrative support to senior executives, including calendar management, travel coordination, meeting preparation, email and communication handling, and task prioritization. I served as a gatekeeper and strategic partner, ensuring the executive’s time and priorities aligned with organizational goals.

Performance in this role was measured by efficiency, confidentiality, attention to detail, and the ability to anticipate needs. I consistently met or exceeded expectations by streamlining scheduling processes reducing conflicts by 30%, coordinating complex travel itineraries seamlessly across time zones, and ensuring 100% timely delivery of meeting briefs and follow-ups.

With strong organizational skills, discretion, and a proactive mindset, I helped leadership stay focused on strategic initiatives while I managed critical day-to-day operations.

Supported company executives with scheduling, email triage, and task follow-ups.

Managed confidential information, drafted correspondence, and prepared reports and presentations.

Coordinated internal meetings and external communications with clients and partners.

Provided research and data entry support for business development and finance operations.

Handled calendar management, appointment setting, and basic bookkeeping tasks.Created and maintained spreadsheets, handled inbox organization, and managed project timelines.

Conducted market research, organized files in cloud storage, and assisted with basic customer service.

Handled incoming customer inquiries via phone and email, providing timely and accurate responses.

Resolved client complaints professionally, ensuring customer satisfaction and retention.

Maintained detailed records of customer interactions, transactions, and feedback using the CRM system.

Assisted clients with loan applications, account inquiries, and service issues.

Followed up on customer concerns to ensure resolution and improved customer experience.

Promoted company services and provided product information to potential and existing customers.

Collaborated with the sales and operations team to streamline customer service processes.