Patricia

✓ Responded timely and accurate to customer inquiries and

disputes

✓ Work with other departments to have accurate responses to customers

✓ Responsible to process orders and follow the O2C cycle

✓ Tested products and provided feedback for the personal care

industry

Achievements: Close with final resolution over 25 cases

daily; providing accurate information and solutions to

customers. Updated external PN codes to have accurate

information on documentation. Provided potential lost

business opportunities to sales.

✓ Contact interested customers by phone, email, text to quote.

Inbound and outbound calls.

✓ Qualify customer and book video call to provide a fence quote

✓ Customized quotes made live with customer. Clarified questions and

close deals. Requested online reviews

Achievements: Close sales and meet quota on normal demand

months. Participated in AI test for sales tools replacement.

✓Generate business opportunities by research, investigate, analyze

potential business partners and potential Latin American distributor

✓ Cold calling key people to understand their needs and present

solutions accordingly

✓ Present product solutions that solve client problems and improve their

technical efficiency. Closed deals. Maintain CRM updated.

✓ Present webinars to introduce products in new markets

✓ Participate in tradeshows qualifying prospective customers,

determining time line, budget and implementation of the purchase

Achievements: Closed business with university institutions in the USA for

over a million dollars (530 equipment for lecture capture). Lead email

marketing campaigns with channel partners. Participated at NAB

✓ Project calendar creation for creation of new customers in system

✓ Liaise between internal clients (sales) and internal stakeholders

(technical engineers, logistics, operations, AP, AR.. ) for sales support

✓ Provide timely internal customer service for efficiency in customized

product's production processes, for each client requirements

Achievements: Integrated in the system national and international

clients. Changed client’s system configuration per request. Created

and maintained database of clients.

✓ Research, investigate, analyze potential clients

✓ Cold calling key people to understand compounding set up and

present solutions accordingly

✓ Cooperation with technical engineers to provide a technical solution

CERTIFICATE IN COMMUNICATION

AND NEGOCIATION

Universidad de la Sabana

Bogota - Colombia 2011

GRADUATE DIPLOMA MANAGEMENT

AND INTERNATIONAL BUSINESS

McGill University

Montreal - Canada 2001-2003

CERTIFICATE IN MARKETING AND

PROFESSIONAL ENGLISH

London College of International

Business Studies

London - England 2000

BACHELOR IN ECONOMICS

Universidad del Rosario

Bogota – Colombia 1995-1999

according to client space and compounding needs

✓ Presentation and negotiation of quotes and

closure Maintain CRM up dated

Achievements: Helped independent and hospital pharmacies in

North America to be compliant with FDA USP 797 regulations. Built,

maintained and nurtured relationship with Latin American clients.