Patricia

-Led end-to-end implementation projects for enterprise clients, managing timelines, deliverables, and go-live.

-Served as the primary communication hub between internal teams (Engineering, Sales) and external client stakeholders always ensuring project alignment.

-Directed Implementation Engineers by defining requirements and prioritizing tasks to ensure accurate and timely system configuration managing to deliver earlier than promised 40% of the time, boosting customer satisfaction rates.

-Proactively identified project risks and implemented mitigation strategies to maintain on-time and on-budget deployments.

-Executed end-to-end technical configuration and testing of the SaaS platform to meet specific client clinical workflows and schedule automation needs.

-Conducted product demonstrations and training sessions to drive client adoption and proficiency.

-Acted as the primary point of contact for high-touch technical support, resolving issues via email and Intercom.

-Managed a portfolio of client accounts, nurturing relationships and relaying feedback to internal product teams.

- Generated new business through cold calling and lead follow-up, successfully closing deals to drive revenue and always achieving monthly sales and revenue goals.

- Onboarded new clients and managed accounts throughout the service lifecycle ensuring satisfaction and retention.

- Became a subject matter expert in traffic ticket litigation to accurately manage client expectations.

- Maintained meticulous records of all client interactions and sales pipelines in the company CRM

-Scheduled and managed client appointments, acting as a liaison between clients and representatives.

-Provided initial customer support, addressing inquiries and preparing clients for consultations.

-Maintained organized records of interactions and schedules using Excel, Google Calendar, and email.