Patricia

*Managed 20+ US accounts, including several enterprise customers, leading onboarding and engagement strategies that elevated retention from 70% to 100%.

*Partner with cross-functional teams to implement client-focused solutions, reducing support escalations and improving customer experience.

*Cultivated strategic relationships with client stakeholders, identifying mutual growth opportunities that expanded collaboration and increased account value.

*Delivered onboarding resources and client training that increased product adoption and reduced support requests by 15%.

*Managed 30+ SME accounts through full lifecycle success management, including onboarding, training, and product engagement tailored to business goals.

*Built automated CRM workflows and email campaigns in GoHighLevel (GHL) to help clients personalize outreach and improve retention.

*Managed a full project lifecycle advising Advised senior HR, Sustainability and Operations leaders at 3 multinational firms on aligning project operations with strategic business goals.

*Organized and designed workshop methodologies on talent management operations and workplace cooperation, resulting in strategic and operations documentation for partner companies.

*Led high-impact initiatives including a 200+ attendee public-private launch event, managing vendors, logistics, and cross-team coordination.

*Delivered personalized async support to academic stakeholders via email and internal platforms, improving satisfaction by 95% and streamlining the publishing process.

*Created SOPs for publication and payment systems, cutting support complaints by 60% and increasing efficiency through optimized knowledge base content.

*Implemented publication tracking systems and data management procedures to improve visibility across the editorial process.

*Oversaw $300K+ project portfolios, managing budgets, resources, and compliance across multiple stakeholders.

*Led three strategic planning processes, analyzing data and synthesizing complex information to develop actionable insights, and strategies that enabled managers to achieve business objectives.

*Co-developed a strategic philanthropy model and organizational structure plan to enhance team collaboration and efficiency.